Client Director Europe

Maison Chloé Job Post

Maison Chloé was founded in 1952 by Gaby Aghion, a Parisian of Egyptian origin who wanted to free women's bodies from the formal and rigid fashion of the time through luxury ready-to-wear.

For nearly 70 years, Chloé has inspired women by creating fashion collections and accessories, revealing stories and sharing her experiences. Our founder's forward-thinking vision of femininity continues to inspire our long-term commitment to supporting the advancement of women.

Women moving forward. For a more equitable future. It is this objective that guides us in everything we do. Today, our goal is to create beautiful products that are meaningful for society and the planet.

We are proud to have received B-Corp certification, which marks a new step in our desire to reinvent the way we do business, and we hope to inspire other organizations.

That's why we build teams that are committed to our mission. We want to share this approach within the company and with our wider community.

• Define and lead the regional Client Strategy, adapting the Maison's global vision to local market dynamics and business opportunities.
• Drive client acquisition, retention, reactivation and loyalty initiatives to support commercial objectives and sustainable business growth.
• Partner with Country Managers and Store Directors to translate strategic priorities into actionable client development plans.
• Monitor business performance and identify opportunities through client analytics, market trends and commercial insights.
• Ensure alignment between Retail, CRM, Marketing and Merchandising to deliver an integrated client journey across all touchpoints.

• Lead the execution of clienteling programs across Europe, ensuring consistency, excellence and alignment with Maison priorities.
• Develop and oversee personalized client engagement initiatives including one-to-one outreach, events, gifting and exclusive experiences.
• Optimize client segmentation strategies and activation plans to maximize conversion, retention and lifetime value.
• Promote best practices and foster a culture of client excellence across the boutique network.
• Measure campaign effectiveness and continuously optimize initiatives based on ROI and client performance.
• Management of a yearly budget.

• Own regional client KPIs, dashboards and performance reporting, providing actionable recommendations to senior leadership.
• Analyze client behaviors, purchasing patterns and business trends to identify growth opportunities.
• Collaborate with CRM, Data and IT teams to improve clienteling tools, reporting capabilities and digital adoption.
• Ensure high-quality CRM data and support continuous improvement of client data governance.
• Monitor adoption of clienteling tools and coach retail teams to maximize usage and effectiveness.
• Defining monthly and quarterly Clienteling incentives for the boutiques (in addition to targets/objectives)
• The implementation, monitoring, and organization of all in-store animations, as well as VIC activations (e.g., VIC dinners, VIC Day, etc.)

• Lead, develop and coach the regional Client team while fostering collaboration across markets.
• Act as the regional expert and ambassador for client development, sharing best practices and driving continuous improvement.
• Build strong partnerships with global and regional stakeholders to ensure alignment on strategic initiatives and priorities.

• Manage a regional Client Development team (1 Client Manager and 1 Intern).
• Coach and influence Store Directors and boutique leadership teams across Europe without direct reporting lines.
• Foster a high-performance, client-centric culture through coaching, governance and continuous knowledge sharing.
• Travel across markets