Manager - Grande Arche; H​/F - CDI

About Deskeo

Founded in 2016 by Frank Zorn and Benjamin Teboul and backed by Newmark Group, Deskeo has perfected the art of designing and building living spaces that reflect your style. With a real estate portfolio of nearly 100,000m2 in Paris, Ile-de-France, and Lyon, each space is synonymous with ergonomics, services, design, and quality materials, all within a sustainable and modern approach. More than 180 client companies including Diptyque, Play Play, Figma, Swan, and Sunrock experience their uniqueness with Deskeo.

Deskeo has built itself around three key offerings:
Work Spaces, Design & Build, and Meetings & Events. These three offerings will soon be complemented by a fourth: a Hospitality expertise that promises to rethink work spaces by drawing inspiration from the hotel industry. A perspective that promises great challenges for office real estate!

• Living a unique adventure with a team of more than 120 enthusiasts,
• Being part of an organization committed to innovation and well-being in the workplace,
• Adhering to strong values of sustainability, responsibility, boldness, and excellence,
• Collaborating with a network of 180 clients, including internationally renowned companies.

Since October 2024, we are proud to join the B CORP community: certified by B Lab France, this certification highlights companies that meet the most demanding standards in social and environmental performance, transparency, and responsibility. Beyond embodying a true recognition of our teams' permanent commitment, this certification allows us to take on the role of ambassador to bring all our stakeholders towards better management of environmental and social impacts.

• We are Team First: our story is above all a human adventure,
• We are Bold: we dare to dream big!
• We are Doers: we realize our dreams!
• And for us... sufficient is not enough: we aim for excellence, every day.

Directly integrated into the Operations team, you will be responsible for the operational management of our "Grande Arche" center located in La Défense.

Your objectives will be to ensure companies in the Grande Arche and all their teams an enjoyable workplace, guaranteeing a simplified daily experience in a friendly atmosphere around events and services offered!

In daily contact with the manager of the Grande Arche, as well as with all dedicated service providers and suppliers, you must demonstrate initiative and a strong sense of organization to ensure the proper follow-up of the service offer of this building.

1/ Programming, Deployment, Piloting, and Reporting of a Service Offer within a Building

• Construct and pilot the improvement of the programming of hospitality services within the building as well as the action plan (understanding user needs, satisfaction evaluation, identification of pain points, etc.) ;
• Coordinate and effectively supervise the deployment of services, ensuring excellent operational execution;
• Implement a commercial action plan for the sale of Meetings & Events spaces within the building;
• Operationally supervise the success of the Meetings & Events offer, operated daily by a member of your team;
• Coordinate our different on-site service providers to guarantee a harmonious and high-quality service provision to users;
• Standardize services within the building to ensure a uniform and quality experience;
• Ensure perfect follow-up of the use of services by users of the building;
• Measure user satisfaction and implement corrective actions if necessary.

2/ Management of a Client Portfolio

• Define and implement a client retention strategy;
• Ensure regular points with users of the building to report to the manager;
• Be a force of proposal on DESKEO offers and services to anticipate client needs;
• Be proactive in communicating relevant information to your superiors or concerned services;
• Be responsible for the impeccable maintenance of the common areas of the center;
• Regularly follow up on Standard Operating Procedures and the respect of "Service Deskeo";
• Upsells/Cross-sells:
  Additional sales for events within the year, M&E
• Be in charge of the creation and animation of the community…