EMEA Field Trainer Manager; H​/F

Alaïa EMEA Field Trainer Manager

Since 1964, Alaïa is a Parisian Fashion Maison, with a couture soul and a timeless sense of beauty. Azzedine Alaïa, a legendary master of cut, changed the look of fashion in the 80's with his sculptural silhouettes. Today, the Belgian Creative Director Pieter Mulier, perpetuates his quest of perfection and modernity, sharing the same technical skills and passion for arts. Shape driven creations and iconic knits are sculpted on the body, crafting unique interpretations of the free beauty of women.

Job Title:

EMEA Field Trainer Manager

Direct Report:
International Retail Director

Team Management:
No

The Coach Field Training Manager will be responsible for people development, by conveying assertive training programs to strengthen our teams’ skills, retail excellence, and ultimately enhance memorable client experience in stores.

Responsibilities

• Orchestrate training strategy on the ground while supporting the business needs.
• The training programs will include client experience in store, selling techniques, styling, and product focus.
• Convey learning content, materials provided by the central Training team and ensure follow-up and execution on a weekly basis.
• Animate retail communities, coach, and develop store teams in collaboration with Store management.
• Convey trainings in classroom, webinar, or in-store for all the region.
• The Field Trainer will also coach the team in order to elevate the client experience in store.
• He/she will collaborate with Retail leadership teams to support the teams on specific business KPIs (UPT, Conversion rate, ATV, Cross-selling, etc).
• He/she will follow up on the digital learning contents and quizzes for the region.

Profile

• Fluent in English (written and spoken)
• 3-5 years in a similar role
• Experience in Luxury Retail and Ready to Wear is mandatory, ideally as a manager
• Passion for the field and traveling 70% of the time.
• Excellent communication skills
• Dynamic, proactive, curious, flexible, and committed to teamwork
• Strongly focused on results
• Passionate about Alaïa