Commercial Lines Account Manager

Overview

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. We connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries.

Acrisure was built on entrepreneurial spirit, prioritizing leadership, accountability, and collaboration.

The primary role of the Account Manager is to provide excellent customer service to our policyholders and prospects by answering inquiries, resolving issues, and offering solutions. The ideal candidate should possess exceptional communication and problem-solving skills, and have a good understanding of insurance products and services for large construction accounts.

• New Business: Assists clients with coverage changes in an automated environment supported by an imaging system; determines whether delayed or advanced billing is appropriate and invoices accordingly. Uses each client contact as an opportunity to review the entire account and round it out.
• Informs and educates clients about policy coverage, changes, exclusions and insurance coverage needs.
• Provides technical support to Producers to benefit clients and to reach the agency s strategic business goals.
• Obtains client signatures on applications as necessary; follows up to ensure timely receipt of quotations and policies.
• Manages clients  needs by producing binders, certificates, policies, endorsements and other related items; verifies their accuracy.
• Retention: Prepares summaries of insurance, schedules and proposals as needed for account review; maintains and updates electronic and client activity files; verifies policy and policy change information and facilitates corrections when necessary.
• Processes incoming mail requests, responding promptly and appropriately; verifies accuracy of all direct billed cancellations and takes action when needed.
• Uses agency credit and collection policy in invoicing and pursuing prompt payments; processes and follows up on cancellation requests to carriers to ensure accurate and timely resolution.
• Maintains agency financial equity whenever possible.
• Personal and Organizational Development: Sets priorities and manages workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities; maintains cordial relationships with clients, co-workers, and other business contacts; keeps informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance; interacts effectively with others to achieve business goals.

• Five (5) or more years Commercial Lines Account Manager experience preferred, but 3+ years will be considered.
• Large Construction clientele experience would be a plus.
• Active Property & Casualty License required.
• Experience using Applied Epic strongly preferred.

At Acrisure, we’re building more than a business; we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from health and finances to family and future. We also support communities through charitable partnerships.

• Physical Wellness:
  Medical, dental, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness:
  Paid time off and holidays;
  Employee Assistance Program (EAP);
  Calm app subscription.
• Financial Wellness: 401(k) with immediate vesting; HSA/FSA options; commuter benefits; employee discounts.
• Family Care:
  Paid maternity and paternity leave (including for adoptive parents); legal plan options; pet insurance.

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting  Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws. California Residents:
Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud:
Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you.