Remarketing Lease End Inspection Coordinator

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

The Remarketing Lease End Inspection Coordinator at Stellantis Financial (SFS) is responsible for overseeing the end-of-lease and inspection process for leased vehicles, ensuring smooth transitions for both dealers and the company. This role requires independent decision making and managing dealership and 3rd party vendor relationships, coordinating vehicle returns, assessing vehicle condition, facilitating the check-in process, the sale of the portfolio, and addressing dealership and/or lessee inquires.

The Remarketing Lease End Inspection Coordinator ensures that all activities comply with company policies, contractual agreements, and regulatory requirements while maintaining excellent customer service throughout the process.

Essential Duties and Responsibilities:

• Be the primary point of contact for 3rd party inspection vendors, dealers and lessees during the lease-end process, answering questions, resolving issues, and providing guidance on available options.

• Make independent decisions regarding vehicle inspections, arbitrations, and auction sales that are in the best interest of the customer and the company.

• Be the subject matter expert (SME) in inspections and leased vehicle returns in accordance with the terms outlined in the lease agreement (e.g., mileage limits, condition of the vehicle, etc.).

• Manage pre-term and post-term vehicle inspections to assess and evaluate wear and tear, mileage, and overall condition of the vehicle. Manage escalations for any inspection scheduling concerns.

• Manage and enforce arbitration policies and procedures. Perform customer arbitration transactions in a prompt and courteous manner.

• Recommend options and resolutions to the dealership regarding all post-sale arbitration issues.

• Coordinate the collection of any necessary documentation related to lease return and/or dealer purchase.

• Manage dealer relationships, inquiries and concerns regarding vehicle returns, charges, and lease terms in a professional and empathetic manner.

• Manage, organize and maintain all lease-end activities. Ensure customer accounts are properly documented and updated with relevant details.

• Ensure all lease-end processes comply with internal policies, industry regulations, and legal requirements.

• Identify, track and manage risks related to vehicle condition, customer disputes, and financial discrepancies on behalf of the organization.

• Be the primary liaison between the remarketing sales field staff and other SFS departments to facilitate the resale of returned vehicles.

• Develop and implement process improvements to streamline the lease-end workflow.

• Other duties and responsibilities as assigned.

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• 2 years minimum of  experience.

• 2 years' minimum of Automotive Remarketing industry experience.

• 3 years' minimum of Customer Service experience managing escalations.

• 5 years' minimum experience in vehicle inspections and/or auto auction industry.

Education:

High School Diploma and or/GED, college or degree preferred.

Skills Required:

• Advanced knowledge of MS Excel, Word, PowerPoint and Outlook

• Strong customer service and communication skills, both verbal and written.

• Excellent attention to detail and ability to document information…