Senior Account Manager

Job Title

Senior Account Manager

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI‑powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third‑party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

You’ll be part of our EMEA Account Management team led by Stanislas Joly, VP Account Management Global. The team consists of 5 Account Managers, each managing a portfolio of enterprise clients across different EMEA markets. Together, you’ll be driving growth and retention for Mirakl’s most strategic clients across the region, while regularly exchanging best practices and deal learnings with your counterparts in the AMER account management team.

“As a Senior Account Manager, you will be part of an international team of fun colleagues based in London, Boston, Bordeaux, and Paris. We connect through weekly syncs to share best practices and team wins, regular meet‑ups for team‑building activities, quarterly business reviews to align everyone on objectives, and a global yearly Sales Kick‑off.” Stanislas Joly, VP Account Management Global

• Own and grow a portfolio of enterprise platform accounts, identifying and executing upselling and cross‑selling opportunities across Marketplace, Drop Ship, and Catalog Manager products, managing complex sales cycles end‑to‑end with support from regional and specialist teams
• Build trusted, long‑term relationships with C‑level executives and key decision‑makers at strategic accounts, serving as their go‑to partner for marketplace strategy and growth
• Develop and execute account plans that align client business objectives with Mirakl’s roadmap, unlocking expansion opportunities across multiple markets and business units
• Partner closely with Sales, Customer Success, Product, and Marketing teams to deliver a seamless, high‑value experience throughout the client lifecycle
• Stay ahead of industry trends and the competitive landscape to proactively address client challenges and position Mirakl as the definitive platform of choice

Experience:

• 8+ years in account management, sales, or client success roles managing global or strategic accounts in a SaaS or technology environment
• Proven track record of driving revenue growth through upsell and cross‑sell motions with complex, multi‑stakeholder enterprise clients
• Experience working in an international context, with the ability to navigate cultural nuances across EMEA markets

Skills:

• Strategic thinker with the ability to design and execute long‑term account plans that create mutual value
• Strong business acumen to understand complex client business models and connect them to Mirakl’s solutions
• Outstanding communication skills for engaging and influencing senior stakeholders across multi‑stakeholder, international environments
• Financial and analytical rigour to interpret complex contracts and assess revenue implications with confidence
• Entrepreneurial mindset with the drive to proactively build pipeline and unlock new growth opportunities

• Salesforce
• Mirakl internal tools

• English:
  Fluent C2 level required
• French:
  Fluent C2 level required

• Contract Type:
  Full‑Time
• Location:
  
  Paris
• Experience:
  
  > 7 years
• Possible partial remote