Customer Success Manager/Account Manager
Listed on 2026-06-27
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Sales
Client Relationship Manager, B2B Sales, Business Development -
Business
Client Relationship Manager, Business Development
Tomorro Customer Success Manager
Tomorro is an AI platform for Contract Lifecycle Management that reinvents how legal, finance, and business teams collaborate on contracts.
With ORO, our AI assistant, we eliminate contract friction: automation, smooth workflows, accelerated and secure negotiations. Result: teams that go up to 4x faster, with more control and impact.
Today, Tomorro supports thousands of users and hundreds of companies, from startups in hypergrowth to large groups like Nestlé, Vinci, or JCDecaux.
After raising 40M€, we accelerate strongly and establish ourselves as a key player in Legaltech in Europe.
In 2025, we launch our European expansion with Germany as the first market.
Our ambition: to become the European leader in CLM by 2030.
AI-first CultureAt Tomorro, everyone is an AI builder. CX, Ops, Sales, Product, HR, Tech: every team builds, prompts, automates, and codes. AI is not a separate project; it's our way of working every day.
ThursdAI: every Thursday afternoon, we stop the run to build cross-team: new agentic workflows, internal automations, exploration of tools, and side projects that directly impact our daily life and performance.
Your Role:At Tomorro, Customer Success is not just about managing a portfolio.
Our CSMs are strategic partners of the clients: they understand their business challenges, challenge their processes, and identify opportunities to develop the use of Tomorro.
You will accompany a portfolio of Mid Market companies and work directly with legal, finance, and operational directors.
Your objective is twofold:
- Ensure client success on the platform
- Develop portfolio value through expansion and renewals
- Manage a portfolio of 50 to 60 Mid-Market accounts.
- Ensure success throughout the client journey: launch, post-pilot adoption, expansion, and renewal.
- Help clients structure their use of Tomorro and maximize the platform's impact.
- Identify levers of adoption and business impact (usage, ROI, satisfaction) to ensure retention and generate upsell opportunities.
- Be the voice of the client internally and contribute to continuous product and customer experience improvement.
After 6 months
- Master the product and the value proposition of Tomorro.
- Manage 100% of the target portfolio (± 50 accounts) autonomously.
- Identify and close upsell opportunities across the entire portfolio.
- Detect and address risks within the portfolio.
- Manage the portfolio proactively and strategically by prioritizing accounts according to identified opportunities and risks.
- Qualify and close upsell opportunities on the portfolio with rhythm and method.
- Contribute directly to the evolution of the product.
Even though we know the perfect profile doesn't exist, here's what it would look like:
- You have already managed a client portfolio in a B2B SaaS company;
- You are curious about technological developments, especially around AI, and you like to understand how they transform businesses;
- You are comfortable challenging your clients and don't just respond to requests: you actively propose improvements;
- You are very organized and structured, capable of leading several projects at the same time;
- You enjoy client relations and are able to quickly build a trusting relationship with high-level stakeholders;
- French is your native language and you have a professional level of English (spoken and written).
- High Velocity: We experiment fast, iterate continuously, with autonomous teams and few unnecessary processes.
- AI Builders: Everyone uses AI daily to work better and faster. We build, automate, and challenge our ways of doing things continuously.
- Exigence & Simplicity: We aim for a high level of quality, without unnecessary complexity. To make simple, effective, and well executed.
- Build Together: Feedback, mutual aid, and collective success. We win (and learn) as a team.
- An international, cohesive, and ambitious team around common values
- Real Opportunities for Learning and Growth:
- Thursday Afternoons Dedicated to Cross-Team AI Topics: A time to build, prototype, and learn
- A remote policy (teleworking is possible between 1 to 2 days per week)
- Mac Book and screen to work in the best conditions
- Central and spacious offices in the heart of Paris (located at Bourse)
- After works and seminars with the whole team
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