Account Manager; H​/F

Effy:
The Specialist in Energy Efficiency

Effy has been the specialist in energy efficiency since 2008. We help homeowners make their homes more comfortable, durable, and economical through our expertise and a network of more than 4,000 committed artisans.

Our mission: to advance energy progress, home by home.

The Account Manager is responsible for the retention, development, and value enhancement of Effy's professional partners (artisans and SMEs performing energy renovation works for their clients). They ensure the continuity and progression of the CEE volumes entrusted to Effy, while developing the revenues linked to work leads. The role is oriented towards long-term relationship, business security, and support, in a complex regulatory environment.

The Account Manager acts as a trusted contact, combining commercial follow-up, top-level regulatory support, and detection of CEE development opportunities.

• Secure and stabilize the CEE volumes entrusted to Effy by partner artisans and SMEs
• Gradually develop the volumes and value of the partnership
• Limit attrition and arbitrations to other delegates
• Strengthen the perception of Effy as a reliable, accessible, and competent partner on the regulatory front

Retention and Partner Loyalty (Foundation of the Role)

• Manage a portfolio of artisans and SMEs performing works eligible for CEE for their clients
• Ensure that partners continue to entrust their CEE files to Effy regularly and smoothly
• Maintain a high level of satisfaction and trust over time
• Identify weak signals of disengagement (decline in volumes, arbitration to other delegates, operational irritants)
• Be the preferred contact for the partner for their routine questions related to CEE and leads

Commercial Development

• Secure existing CEE volumes by accompanying partners in the proper understanding of Effy's rules and expectations and identify opportunities for additional CEE volumes, particularly when:
• The partner works with several delegates
• Certain work gestures are not yet entrusted to Effy
• The partner performs eligible works but does not yet value all their files
• Encourage the progressive centralization of CEE files with Effy, within a secure and realistic framework
• Promote Effy's standard lead offers, in a logic of sustainable growth through:
• The gradual increase of lead volumes
• The expansion of covered work gestures
• Geographical extension where relevant
• Identifying upsell opportunities consistent with the partner's actual activity

Regulatory and Business Support (Intermediate Level)

• Answer common regulatory questions from partners (CEE, eligibility, general principles)
• Explain regulatory changes pedagogically and their concrete impacts on the activities of artisans and SMEs
• Help partners better structure their choice of work gestures based on CEE opportunities
• Refer to internal expert teams for complex or sensitive topics

Internal Coordination

• Work closely with CEE, leads, and operations teams
• Report recurrent irritants and field needs
• Apply and enforce Effy processes to secure files and the relationship

Technical Skills

• Good operational understanding of CEE mechanisms
• Ability to explain simple regulatory rules that are sometimes complex
• Knowledge of the energy renovation sector and eligible works

Commercial Skills

• Strong client relationship and loyalty sense
• Ability to detect CEE development and lead opportunities
• Rigorous in following up on commitments and volumes

Behavioral Skills

• Pedagogy, reliability, and service sense
• Listening and reformulation capacity
• Respect for the framework and processes