Call Center Sales Representative

Dri is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S,

Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!

Customer Service Agent I
- Shop The Customer Service Agent I
- Shop I is responsible for handling customer inquiries related to our Driveway “Shop” operations. This position assists customers looking to purchase new and pre-owned vehicles completely online and have them delivered to their home.

Location:

Onsite, Dallas, TXPay Range: $40,000-$60,000 plus incentive

Responsibilities

Customer Concierge:

Answers questions and helps move the digital transaction process forward

Communicate effectively with customers through chat, phone, and email

Single point of contact for the customer throughout the transaction

Presents financing terms

Presents protection products (ex: Extended warranties)
Collects down payment, Driver’s License, Proof of Insurance, Proof of Income Communicates paperwork and logistic timelines

Maintain activity log Other duties as assigned

Skills and Qualifications Strong attention to detail

Excellent communication skills

Time management

Sense of Urgency Active listening skills

Critical thinking

Competencies

Does the right thing, takes action and adapts to change

Self-motivates, believes in accountability, focuses on results, makes plans and follows through

Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

Thrives on a team, stays positive, lives our values

We offer a comprehensive benefits package designed to support you and your family, including:

Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTOShort and Long-Term Disability Paid Life Insurance
401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
* Up to 1/3 of time: standing, walking, lifting up to 25 pounds

Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
#J-18808-Ljbffr