Conseiller de Vente CDI

Responsible For Client Relationship

Offers exceptional customer service and is proud to develop long-term relationships.

Is aware of CRM objectives and actively engages in all actions to achieve them.

Implements personalized contact campaigns and uses all available clienteling tools to accomplish CRM tasks within deadlines.

Systematically captures customer data and takes note of all qualitative information.

Knows their portfolio of clients, particularly the VIPs and VCs they manage.

Has a passion for providing excellent customer service and achieving strong commercial performance.

Utilizes all available omnichannel services to increase sales.

Is aware of store and individual sales objectives and KPIs, and actively engages in all actions to achieve them.

Actively follows training and participates in all commercial activities defined by the SM/ASM/HO.

Constantly works to meet sales, KPI, and CRM objectives set.

Is aware of the local commercial environment and competitor activities.

Ensures an impeccable store environment, such as respect for visual merchandising, backroom, stock, and presentation at all times of the day, and supports colleagues and managers.

Proactively informs management of any necessary improvements in store to guarantee a luxurious environment at all times.

Implements all directives related to store and backroom management, stock, and participates in inventories.

Supports after-sales service clients and ensures follow-up to guarantee impeccable after-sales service.

Complies with policies and standards established by Richemont.