National Hot-Water Program Manager

National Hot Water Program Manager

Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We're proud to support essential industries helping bring clean air and water to everyone.

The National Hot Water Program Manager is responsible for accelerating Reece's national hot water growth strategy through the development and execution of commercial programs, technical capability initiatives, supplier partnerships, product launches, and operational excellence projects. This role serves as the central connection point between Category Management, Branches, Regional Sales, Supplier Partners, Marketing, People Growth, Operations, and Supply Chain to drive profitable growth, strengthen technical expertise, and improve customer outcomes.

The successful candidate will be a commercially minded industry expert with strong technical credibility, exceptional relationship-building skills, and the ability to lead complex cross-functional initiatives that increase market share, customer engagement, and operational effectiveness.

Commercial Growth Programs

Lead and execute national initiatives designed to drive hot water sales growth, expand customer engagement, and increase market penetration.

• Develop and grow Reece's national hot water customer programs, including the "In Hot Water" initiative.
• Coordinate emergency commercial replacement opportunities and response strategies.
• Build contractor awareness and engagement programs.
• Develop service response playbooks and best-practice frameworks.
• Identify high-potential geographic markets and growth opportunities.
• Monitor program performance and drive execution with regional teams.
• Launch targeted promotional campaigns and sales initiatives.
• Grow replacement water heater sales across residential and commercial segments.
• Identify specification and project opportunities.
• Partner with Regional Sales teams to secure commercial project wins.
• Develop and implement customer acquisition strategies.

Performance Measures

• Commercial hot water sales growth
• Replacement sales growth
• New customer acquisition
• Program participation and engagement
• Commercial project wins
• Market share growth

Technical Capability & Training

Lead the development of industry-leading technical capability across Reece branch teams, sales teams, and customers.

• Own the hot water training and capability strategy nationally.
• Develop and maintain training programs covering:
• Commercial hot water systems
• Product applications and sizing
• Installation best practices
• Regulatory and code changes
• Emerging technologies and market trends
• Create and manage a national training calendar.
• Deliver online learning programs and technical resources.
• Coordinate toolbox talks, branch roadshows, and customer workshops.
• Support product launches through education and technical enablement.
• Facilitate supplier-led training and certification programs.
• Partner with Marketing and People Growth teams to enhance engagement and adoption.

Performance Measures

• Number of team members trained
• Customer training attendance
• Certification completion rates
• Branch participation and engagement
• Training effectiveness and capability outcomes

Strategic Supplier Development

Manage strategic supplier relationships to maximize mutual growth opportunities, improve market positioning, and execute joint business objectives.

• Act as the primary commercial relationship manager for strategic hot water suppliers.
• Lead quarterly business reviews and performance assessments.
• Develop and execute joint business plans.
• Identify and implement growth initiatives and promotional opportunities.
• Gather and communicate market intelligence and customer insights.
• Coordinate supplier engagement with branches and sales teams.
• Track actions and commitments resulting from executive supplier meetings.
• Drive continuous improvement in category performance through proactive supplier collaboration.
• Organize supplier field engagement, ride-alongs, branch visits, and customer events.
• Performance Measures
• Supplier sales growth
• Joint business plan achievement
• Strategic supplier market share growth
• Supplier engagement effectiveness
• Promotional program performance

New Product & Program Rollout

Manage the successful introduction of new products, services, and category expansion opportunities.

• Develop launch strategies and implementation plans.
• Coordinate cross-functional readiness activities.
• Support expansion into areas such as:
• Commercial systems
• Heat pump water heaters
• Tankless solutions
• Water treatment
• Warranties and service offerings
• Connected monitoring technologies
• Accessories and complementary products
• Coordinate inventory planning and availability.
• Ensure branch and sales team readiness.
• Develop supporting sales tools and technical resources.
• Partner with Marketing on go-to-market execution.
• Monitor launch performance and adoption.

Performance Measures

• Successful launch…