Escalations Specialist

Overview

Join Our Team as an Escalations Specialist in Dallas, TX! Are you a detail-oriented professional with a passion for security and customer service? We are looking for a self-motivated Escalations Specialist to join our dynamic team. In this role, you will be at the forefront of our security operations, monitoring live and recorded camera footage to identify and respond to potential security risks.

Your keen eye for detail and strong decision-making skills will be crucial as you assess suspicious activities, follow client-specific protocols, and take swift action by contacting authorities when necessary.

• Review camera footage and assess potential security risk events
• Understand client-specific requirements and protocols
• Deter suspicious or unwanted activity from client properties
• Contact appropriate authorities with urgency (Police, Fire, Guard, etc.)
• Answer inbound calls while utilizing a multi-line phone system
• Communicate with internal and external stakeholders
• Special projects as assigned (audits, process documentation, research, etc.)
• Monitor camera alarms for assigned sites/stations and act accordingly based on events and severity
• Multitask across different computer programs
• Work under pressure while observing and handling live criminal events
• Use Microsoft Word and Excel
• Use Google Maps effectively
• Maintain confidentiality of legally protected information
• Work in a fast-paced environment and manage multiple priorities

• Authorized to work in the United States
• A high school diploma or equivalent (GED)
• Able to pass an extensive screening process
• Must always remain alert during working hours
• Ability to sit for long periods
• Additional qualifications as needed/required

• Composure – Can handle stress, does not get knocked off balance by the unexpected
• Timely Decision Making – Able to make quick decisions under tight deadlines and pressure
• Decision Quality – Most decisions are correct and accurate using analysis, wisdom, judgment, and experience
• Strong typing skills, 40 wpm – minimum
• Strong attention to detail

ECAMSECURE, a Garda World company, is a leader in security technology and remote surveillance. With a mission to deliver smarter, more efficient security solutions, ECAMSECURE protects construction sites, commercial properties, and critical infrastructure with cutting-edge mobile surveillance units, AI-driven monitoring, and professional guard services. Their integrated approach helps clients reduce risk, prevent loss, and maintain peace of mind—24/7.

Equal employment opportunity:
It is the policy of ECAMSECURE to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. ECAMSECURE complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.

It is also the policy of ECAMSECURE not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.