Protective Monitoring & Response Specialist

About Crisis
24

Crisis
24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis
24, we don't just offer jobs - we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity.

Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.

More information is available at

Crisis
24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis
24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement.

Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis
24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at

This position operates on-site in Addison, TX. This is not a Cybersecurity position.

The Protective Monitoring & Response Specialist is responsible for real-time monitoring, incident triage, and situational awareness reporting from Crisis
24 Private Strategic Group's (PSG) Dallas command center. This position supports the identification and escalation of security, safety, and reputational risks impacting client environments worldwide.

The role combines AI-driven surveillance technology with live human assessment, enabling early detection and rapid, informed response to emerging threats. Specialists must demonstrate exceptional attention to detail, composure under pressure, and the ability to synthesize multiple sources of information into accurate, timely outputs.

As PSG represents a discreet, high-touch service line supporting executives and high-profile clientele, customer service management at the executive level is essential. Specialists must consistently exhibit professionalism, discretion, and the refined communication skills required to support and interact with senior leaders, high-net-worth individuals, and their extended teams.

• Security Systems Oversight: Monitor systems, live video feeds, and AI-assisted alerting platforms to identify and assess potential threats.
• Alert Escalation: Validate AI-generated alerts through human analysis and elevate credible concerns per PSG protocols by triaging incoming alerts and following established workflows for escalation, response, and reporting.
• Communication: Maintain situational awareness across assigned client portfolios, ensuring timely and accurate communication of critical events by answering inbound calls and coordinating with internal stakeholders, law enforcement, and external partners as required.
• Incident Documentation: Draft concise incident summaries, notifications, and operational reports in alignment with PSG documentation standards. Accurately document all actions taken in incident management systems to maintain complete audit trails.
• Training: Participate in ongoing training and procedural updates to sustain readiness and compliance with PSG standards. Support shift handovers, ensuring operational continuity and data accuracy.

• Real-time monitoring, threat assessment, and response operations within PSG's Dallas command center.
• Execution of escalation and communication protocols to ensure rapid awareness and coordinated action.
• Collaboration with PSG…