Logistics Cargo Tracking and Dispatch

About First Responder Protective Services

First Responder Protective Services is a premier provider of private security needs across the U.S. Our company is owned, operated and managed by U.S. Military veterans, law enforcement executives, and corporate business professionals. Our founders have over 60 years of experience in protecting critical infrastructures, combating transnational criminal organizations, mitigating risks, and providing the highest level of safety and security to corporations and communities.

The mission of First Responder Protective Services is to provide the highest level of customer service to each and every client. We accomplish this mission through our foundation of attention to detail, integrity, accountability, empathy, care, and concern for the needs of our clients and the officers which we serve.

Logistics Cargo Tracking and Dispatch

Location: Addison, TX

Pay: $22 - $23.31 per hour

Employment Type: Full-time - 4 Day Workweek

Benefits: 401(k) with company match, health insurance with company contribution, paid time off, and short-term disability and life insurance options

Position Overview

First Responder Protective Services is hiring full-time Logistics Cargo Tracking & Dispatch Coordinators to support nationwide high-value cargo escort operations. In this fast-paced role, you'll monitor shipments from pickup through delivery, coordinate field personnel, communicate with clients, and maintain accurate operational updates. This position is ideal for candidates with experience in freight dispatch, transportation, fleet operations, track and trace, public safety communications, or other operations coordination environments.

This is not a truck driving position, cybersecurity role, armed security officer assignment, or warehouse position. This is an office-based logistics operations and dispatch role supporting nationwide cargo escort operations.

• Track high value cargo movements from departure through delivery using real-time GPS systems.
• Monitor live camera feeds and other available security technology associated with active operations.
• Conduct and document required check-ins with field escort personnel.
• Communicate route progress, estimated arrival times, delays, stops, and delivery confirmations to clients.
• Respond promptly and professionally to client phone calls, emails, and text messages.
• Assign qualified field personnel to escort deployments based on availability, location, client requirements, and operational needs.
• Confirm that assigned personnel understand pickup information, delivery information, reporting requirements, and client instructions.
• Manage deployment schedules while helping control unnecessary overtime and travel expenses.
• Arrange airfare, rental vehicles, hotels, and other necessary travel.
• Track changes to flights, schedules, routes, pickup times, and delivery appointments.
• Review GPS activity and field reports for route deviations, unexpected stops, missed check-ins, or conflicting information.
• Maintain complete and accurate shipment monitoring logs.
• Escalate communication failures, tracking interruptions, delays, incidents, and possible security concerns.
• Support multiple active cargo movements while maintaining accurate records for each operation.
• Handle confidential client, cargo, route, personnel, and shipment information with discretion.

• Strong attention to detail with the ability to identify missing or conflicting information.
• Excellent written and verbal communication skills.
• Ability to remain organized while managing multiple active operations simultaneously.
• Ability to prioritize urgent situations while maintaining routine monitoring responsibilities.
• Dependable attendance and the ability to work a full-time assigned schedule.
• Ability to handle confidential cargo, client, route, and personnel information with discretion.

• Previous experience in freight dispatch, track and trace, logistics, transportation, fleet monitoring, roadside assistance, emergency communications, public safety dispatch, or field service dispatch.
• Experience working in a fast-paced operations, dispatch, transportation, or logistics environment.
• Familiarity with GPS tracking systems, shipment monitoring platforms, or dispatch software.

• Sit for extended periods.
• Use multiple computer monitors simultaneously.
• Frequently use a keyboard, mouse, and telephone.
• Occasionally lift up to 20 pounds.
• Ability to distinguish colors and read maps, GPS displays, and computer screens.
• Ability to remain attentive during extended monitoring periods.
• Critical thinking
• Problem solving
• Time management
• Multitasking
• Calm under pressure
• Decision-making
• Situational awareness

Schedule and Work Environment

This is a full-time position supporting a 24/7 nationwide cargo operations center. Available schedules may include daytime, evening, overnight, weekend, and holiday shifts.

Some shifts may involve multiple active cargo movements, urgent client requests, travel…