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Regional Operations Manager – South London

Reference #: 1723724-JB10

Location:

Addlestone

Salary: £50,000 – £55,000

Type:
Permanent

Hours:

40 hours per week, Monday to Friday

Company Vehicle:
Electric vehicle (private use included) with fuel card

Holiday: 25 days annual leave plus bank holidays (increasing with service)

Benefits:
Pension, Life Assurance, Private Medical Cover, Employee Assistance Programme and discount scheme

Our service division is a customer‑facing function in a demanding industry. The successful candidate will manage a regional team of installation and service technicians, supporting a diverse portfolio of restaurants, hotels, educational establishments, hospitals, government buildings and offices.

• Take ownership and responsibility for the delivery of agreed goals and targets.
• Provide constructive and positive feedback to team members.
• Encourage individuals, offer input and suggestions for problem resolution, and address interpersonal issues quickly and directly.
• Carry out assessments of field service technicians covering technical ability, customer engagement and commercial competencies.
• Establish and maintain an effective debriefing process on a frequent basis to ensure goals and targets are met.
• Deliver constructive feedback via 1:1 meetings and group briefings.
• Ensure team members receive appropriate training, coaching, personal development and performance management.
• Contribute to grading evaluations and development planning.
• Contribute to the planning and execution of agreed goals and measurable targets.

• Proven 3–4 years of field service experience as a service technician.
• Minimum 3–4 years of experience leading a team of field service technicians.
• Experience managing and coaching a team of field service technicians, with knowledge of single and three‑phase equipment; an electrical qualification is essential.
• Ability to troubleshoot, test, repair and service technical equipment.
• Excellent written and verbal communication.
• Strong analytical and problem‑solving skills.
• Excellent organisational and computer skills.
• Ability to learn new applications and cross‑train others.
• Familiarity with mobile tools and applications.
• Direct experience in the warewash and/or catering industry is desirable.
• Management qualifications are desirable but not essential.

• Build a strongly motivated team with clear goals, targets and personal objectives.
• Create a working environment that encourages passion for service quality and continuous improvement.
• Manage performance, recognise commitment and support continuous improvement.
• Consider resource requirements for the region – factoring in the skill base and experience of field service technicians and customer needs.
• Evaluate geography and travel times impacting service delivery and effectiveness.
• Ensure technicians have the correct information, resources, tools, training and coaching to complete all jobs to required standard.

South London (candidates based in or around Surrey or Kent welcome)