Patient Care Navigator I

Job Overview

A Patient Care Navigator (PCN) plays a crucial role at Mary’s Center by providing the first line of customer service for the clinic and the entire organization.
Must have the ability to communicate effectively in English and Spanish as used by participants.

Adelphi Clinic, 8908 Riggs Rd, Adelphi, MD 20783, USA

• Greet & welcome patients, visitors, and others to Mary’s Center.
• Facilitate a positive and efficient office environment by modeling professional performance and conduct.
• Communicate pertinent information to patients and clinic team members.
• Adhere to all Mary’s Center’s confidentiality & HIPAA policies.
• Participate as a member of the clinical team to improve quality and health outcomes.
• Coordinate care and services for patients.
• Coordinate care with external clinicians, specialists, and hospital services.
• Enroll patients into the care team.
• Obtain socio-demographic information for population health management.
• Participate with patient education projects and initiatives.
• Collect and track data necessary for patient care and health outcomes reporting.
• Implement clinical questionnaires and surveys in preparation for patient care.
• Assess care affordability and assist enrollment in insurance or discount programs.
• Maintain, coordinate, and organize patient records for clinical care and public health.
• Coordinate and transfer public health information with State departments of health including reportable infections and vaccinations.
• Coordinate and transfer clinical care information with other care providers manually and through the regional health information exchange.
• Prepare and maintain the patient care area.
• Other duties as assigned by supervisors.

• Education:
  
  Minimum of High School Diploma or GED equivalent. Previous experience as a receptionist in a medical office setting desired.
• Physical Demands:
  Regularly required to sit; frequently required to reach with hands and arms, walk, stoop, kneel, crouch, talk or hear; must be able to lift objects up to twenty-five (25) pounds.
• Work Environment:
  Mostly in a typical front office setting with quiet to moderate noise level. May be exposed to extreme cold, heat, and humidity due to outside weather conditions.
• Other qualifications:
  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Health Insurance: medical, dental & vision – plus retirement options through 403(b) contribution and investment opportunities.
• 25 days of paid leave annually (in addition to paid holidays), plus 5 educational days.
• Tuition reimbursement of $2000/year towards education assistance and professional development.
• Employee Assistance Program (EAP).

Equal Opportunity

Employer:

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.