Video Teleconferencing; VTC Support Specialist

Job Description

Link Solutions is seeking a Video Teleconferencing (VTC) Support Specialist to join our team at Adelphi, MD. The VTC Support Specialist will be responsible for ensuring smooth and reliable video conferencing experiences for our organization and support critical missions and operations.

• Set up, configure, and maintain video teleconferencing systems and equipment.
• Provide real-time technical support for VTC sessions, resolving issues promptly.
• Troubleshoot hardware, software, and network connectivity problems.
• Manage and prioritize support tickets through IT ticketing systems.
• Conduct regular system checks and perform preventive maintenance.
• Train and assist users on VTC technologies and best practices.
• Collaborate with IT teams to optimize VTC infrastructure and performance.
• Document technical processes, solutions, and user guides.
• Stay updated on the latest VTC technologies and industry trends.

• U.S. Citizen with an active DoW Top Secret Clearance.
• Five (5+) years of experience supporting VTC requirements or an AA Degree with two (2+) years of experience in VTC support or related IT field.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
• Knowledge of video teleconferencing systems such as Microsoft Teams.
• Troubleshooting skills for hardware, software, and network issues.
• Proficiency in managing IT support ticketing systems.
• Solid understanding of network protocols and connectivity.
• Experience with audio/visual equipment setup and maintenance.

• Bachelor's degree in Information Technology, Computer Science, or Engineering.
• Relevant VTC certifications (e.g., Zoom Certified Professional, Cisco Certified Technician).
• Outstanding customer service skills with the ability to explain technical concepts to non-technical users.
• Experience working in a Department of Defense (DoD) environment.
• A problem solver and troubleshooter who thrives in resolving complex problems.
• Strong self-starter requiring minimal supervision.
• Excellent communication skills (written and oral) and interpersonal skills.
• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

$43,000 - $72,000. Salary is influenced by contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories.

Link Solutions offers a competitive compensation and benefits package, including paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement incentive, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.