Salesforce Administrator

Salesforce Administrator – responsible for designing and building advanced automations, improving data integrity, and delivering thoughtful configurations to support growth initiatives and day‑to‑day operations within a cross‑functional team.

• Design, build, and troubleshoot advanced Flow automations that improve efficiency, user experience, and scalability.
• Configure and enhance Salesforce standard features including custom fields, objects, validation rules, record types, and formula fields.
• Implement scalable platform solutions for new features, ensuring alignment with architectural standards.
• Maintain and optimise dashboards and reports that support data‑driven decision‑making across business units.
• Support deployment processes including sandbox refreshes, change set management, and release readiness.
• Collaborate with developers and architects to ensure declarative solutions are integrated with custom code and external systems.
• Monitor platform health and proactively identify opportunities to improve system stability and performance.
• Maintain clear documentation of configurations, automations, and system changes to support ongoing governance and training.

• Partner with technical and business stakeholders to deeply understand needs, goals, and desired outcomes, and co‑create platform enhancements that deliver meaningful results.
• Facilitate collaborative sessions, demos, and reviews to ensure solutions align with business priorities.
• Serve as a trusted platform advisor and advocate, clearly representing the business perspective while promoting usability, maintainability, and long‑term value.
• Help foster a culture of partnership and transparency by encouraging open communication between business and technical teams.

• Lead discovery sessions to translate complex business problems into system requirements and solution concepts.
• Write clear, testable user stories and acceptance criteria that connect business intent to platform functionality.
• Recommend declarative solutions that simplify processes and reduce technical debt, prioritising native Salesforce features.
• Align with QA and development teams to validate that solutions meet requirements and deliver measurable outcomes.

• Strong knowledge of standard Salesforce architecture, permissions, automation tools, and configuration options.
• Proficiency in building and troubleshooting record‑triggered flows, screen flows, and modular subflows.
• Ability to work effectively in a team environment with developers, BAs, product owners, and architects.
• Strong written and verbal communication skills with the ability to explain technical concepts to non‑technical audiences.
• Understanding of how system changes impact business workflows, KPIs, and user behaviour.
• Adaptive and capable of contributing independently while also taking direction and feedback to improve team outcomes.
• Skilled in maintaining clear and accurate documentation of system configurations and business processes.
• Analytical mindset with a focus on root‑cause analysis and scalable solutions.
• Continually stays current with Salesforce releases and platform enhancements.

• 2–4 years of hands‑on Salesforce Administrator experience in a multi‑user org.
• Experience supporting Sales Cloud and/or Service Cloud.
• Proven experience with Flow Builder, custom objects, custom fields, reports, dashboards, and validation rules.
• Experience working within Agile teams using tools such as Azure Dev Ops or Jira.
• Required:
  
  Salesforce Administrator Certification (ADM 201).
• Preferred:
  Bachelor’s degree.

UMGC is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, colour, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and…