Sr. Salesforce Business Analyst- Local to MD, VA, DC

Overview

Role:
Sr. Salesforce Business Analyst

Location:

Adelphi, MD (Hybrid or Remote)

Duration: 1 year

Client: UMGC

The Senior Salesforce Business Analyst will play a critical role in leading the analysis, definition and documentation of customer requirements to translate them into detailed, tangible and measurable user stories and acceptance criteria. We are looking for a Salesforce enthusiast who is enthusiastic about driving change and advocating for their clients to drive value leveraging the Salesforce platform. This role will partner with the Solutions team to translate business requirements into architectural specs that map to our Product roadmap focused on delivering value to our clients against their Strategic priorities.

We are looking for a trusted advisor for all things Salesforce. They are a vital bridge between business and technology.

• The ideal candidate is a change agent with consulting experience who will collaborate with key stakeholders at our university clients and our Platform teams to understand business processes and help document requirements, enhancements, capabilities, process automation and customer’s insights that are aligned with the strategic priorities
• Leads discovery workshops with key stakeholders to understand business objectives, problem statement and targeted goals and outcomes, current use of the platform, and any other customer centric data and processes
• Design business processes by analyzing stakeholder requirements; constructing business process models, workflow charts and diagrams; evaluating system capabilities; writing specifications/user stories
• Demonstrates Salesforce and extended App Exchange apps that can fit our needs
• Drives communications with all key stakeholders for operational enhancements, defects and project deliverables, including facilitating business review demos and capturing feedback for the product backlog
• Stay current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce App Exchange
• Map Salesforce capabilities, features and best practices against business and technical requirements
• Provide business and engineering expertise throughout each phase of the project, from planning to closeout identifying project milestones, phases, and elements, leading project teams
• Will be responsible for assessing overall business needs and providing solutions as well as documenting and defining business requirements

Education & Experience

• 7+ years of experience of leading discovery workshops, soliciting and documenting business requirements
• 5+ years of experience as a Salesforce Business Analyst or System Administrator
• Salesforce Admin (ADM-201) certified required
• USM and/or UMGC prior experience preferred.
• Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant or Salesforce Education Cloud Consultant desired
• Areas of focus;
  Service Cloud, Omni-Channel, Communities, Case Management, Knowledge, CTI, SMS, Chat integration. Added plus:
  Education Cloud, Marketing Cloud, Einstein Analytics
• Candidate must demonstrate in depth technical knowledge of Salesforce and its capabilities, track record of major solution design architecture contributions in a large enterprise, analytical and problem-solving way of thought, project management skills and enthusiastic personality
• Strong understanding of key SFDC architectural concepts and how they influence business process designs
• Experience with eliciting, refining, and decomposition of requirements to provide a comprehensive set of requirements that meet the business customer needs
• Experience working in an Agile environment and with Agile tooling like Jira / Azure Dev Ops
• Experience in creating documentation such as business process maps, user stories, wireframes, mockups, and functional specifications
• Experience maintaining system protocols, architecture, requirements, and associated design documents through traceability, updating procedures, analyzing system and program changes
• Experience establishing and maintaining effective working relationships in team…