Service Desk Technician; Intermediate-Level

Company Description

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. We provide a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Adelphi, MD.

• U.S. Citizen with an active DoW Top Secret Clearance.
• Non-remote (relocation incentive available)

The Service Desk Technician (Intermediate-Level) will serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD. This role offers work‑life balance and employee well‑being at a top‑tier organization while contributing to cutting‑edge projects and safeguarding national security.

• Provide Tier I and Tier II technical support for hardware and software.
• Recommend system modifications to enhance the usability of Information Systems and network resources.
• Route and elevate requests to Tier III and other teams for quick customer issue resolution.
• Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.

• U.S. Citizen with an active DoW Top Secret Clearance.
• Five (5+) years of relevant experience working in an IT or Service Desk environment.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (e.g., CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP).
• Experience creating and modifying documentation for technical processes and procedures.
• Must receive Microsoft 365 Certified:
  Endpoint Administrator Associate, or equivalent, within 6 months of the start date.

• BA/BS degree in Computer Science, Information Systems, or a related field.
• Proficiency with Microsoft Office products.
• Experience working in a Department of Defense (DoD) environment.
• A problem solver and troubleshooter who thrives in resolving complex problems.
• Strong self‑starter requiring minimal supervision.
• Excellent communication skills (written and oral) and interpersonal skills.
• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

$41,000 - $69,000. Salary is influenced by contract wage determinations, relevant work experience, role‑specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories.

Link Solutions Inc. offers a competitive compensation and benefits package that includes paid holidays, paid time off, medical, dental, vision, company‑paid long and short‑term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E‑Verify Employment Verification Program. All information will be kept confidential according to EEO guidelines.