Salesforce Release Manager

Position Title:

Salesforce Release Manager

Location:

University of Maryland Global Campus, 3501 University Blvd. East, Adelphi, MD 20783

Period of Performance: 1 year, 40 hours per week (no overtime).

The Salesforce Release Manager supports and coordinates the release process across multiple Salesforce orgs. The Manager helps ensure that releases are delivered on time, within scope, and of high quality. The Manager collaborates with cross‑functional teams, including development, QA, and business stakeholders, to facilitate smooth and efficient release cycles across weekly, 3‑week, and project‑based releases. They assist with back‑promoting changes across lower‑level orgs to keep all environments in sync.

The resource reports to the Sr. Salesforce Technical Architect.

• Develop solutions using Salesforce platform
• Build and run custom demonstrations and deliver Proof of Concepts (POC) using Salesforce
• Ensure the  technical design aligns to overall enterprise architecture and scales well
• Develop and author technical business solutions, product presentations, and demonstrations
• Work in cross‑functional teams with a solution‑focused mindset
• Adhere to Acceler Ed Dev Ops and change management process, including attendance at daily scrum meetings
• Document processes, errors, and changes
• Evaluate & install new Salesforce releases, including training and support
• Maintain Service Cloud, including case management and omni‑channel
• Manage Salesforce roles, profiles, sharing rules, advanced flows, and groups
• Develop advanced flow‑based automation including screen flows, auto‑launched flows, and omni‑channel flows
• Optimize Salesforce systems and products
• Perform database maintenance tasks and diagnostic tests
• Manage workforce planning, with direction by the Acceler Ed team
• Accommodate Acceler Ed’s normal business operating hours of 8:00 am to 6:00 pm ET
• Participate in 15‑day Acceler Ed sprints with 2 days for planning, retrospective, and buffer time, and 13 working days to complete tasks
• Complete 2 points per day per developer during sprints to track progress

• Bachelor’s degree in Computer Science, Information Technology, or related field (preferred)
• 3–5 years of experience in Salesforce release management, ideally across multiple Salesforce orgs
• 3–5 years of experience as a Salesforce Administrator or Developer
• Hands‑on experience with CI/CD pipeline management, preferably with Copado or similar tools
• Practical experience with Salesforce deployments (change sets, ANT migration, Salesforce DX)
• Familiarity with SDLC and Agile methodologies (sprints, scrums, backlog management)
• Solid understanding of Salesforce best practices and functionality

• Salesforce Certified Administrator
• Copado Fundamentals I certification (Fundamentals II preferred)

• Salesforce Platform App Builder or Developer certification
• Experience with project management tools (e.g., Jira, Trello, ADO)
• Strong troubleshooting and problem‑solving skills during release cycles

• Working knowledge of Salesforce architecture (sandboxes, production, metadata management)
• Experience with release automation and version control (Copado, Git, Jenkins, Bitbucket, SFDX)
• Ability to manage competing priorities and deadlines with attention to detail
• Strong collaboration and communication skills for cross‑functional teamwork
• Proactive, organized, and committed to continuous improvement in release processes