Quality Assurance Analyst Enterprise Document Management; EDM

Summary

We are seeking a proactive and detail-oriented QA Analyst with experience in testing enterprise document management (EDM) systems and end-to-end integrations. This role is critical in ensuring the quality and reliability of solutions built on OnBase and integrated with platforms such as People Soft and Salesforce.

The ideal candidate will contribute across the full testing lifecycle, collaborate closely with business and technical teams, and support validation of complex workflows and cross-system data flows. This role requires a strong understanding of business processes, integrations, and a hands‑on approach to ensuring high-quality delivery.

• Review business and technical requirements, providing actionable feedback to ensure clarity, completeness, and testability.
• Develop and maintain test plans, test cases, test data, and documentation aligned with real‑world business scenarios.
• Execute functional, integration, and regression testing across OnBase workflows and integrated SaaS platforms.
• Validate end‑to‑end business processes, including document management, workflow routing, and system‑to‑system data exchanges.
• Perform integration testing across enterprise platforms such as People Soft, Salesforce, Docu Sign, and other third‑party systems.
• Partner closely with business stakeholders to understand workflows, provide testing support, and ensure solutions align with real‑world business needs.
• Create, coordinate, and track User Acceptance Testing (UAT), ensuring effective execution and business validation.
• Conduct system demos and walkthroughs to support stakeholder understanding and solution acceptance.
• Identify, document, track, and validate defects using tools such as Azure Dev Ops or Jira, ensuring timely resolution.
• Validate data integrity, reconciliation, and accuracy across systems, including transaction and document flows.
• Collaborate with developers, business analysts, QA leads, and platform teams to ensure alignment with quality standards and delivery timelines.
• Participate in Agile/Scrum ceremonies and contribute to continuous improvement of QA processes and methodologies.
• Manage and support testing across multiple concurrent projects and priorities.
• Build subject matter expertise (SME) in OnBase workflows, integrations, and associated business processes.
• Demonstrate a solution‑oriented mindset, independently analyzing issues, identifying root causes, and driving resolution with minimal guidance.
• Apply strong communication skills to clearly articulate testing outcomes to both technical and non‑technical stakeholders.

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
• 1–3 years of QA experience with demonstrated strength in functional testing and exposure to integration testing related to SaaS platforms and OnBase workflows in the education domain.
• Experience with end‑to‑end integration testing across enterprise platforms such as People Soft, Salesforce, and Docu Sign.
• Strong ability to analyze requirements and translate them into effective test scenarios and cases.
• Experience supporting and coordinating User Acceptance Testing (UAT) with business stakeholders.
• Proficiency with test and defect management tools (e.g., Azure Dev Ops, Jira).
• Strong attention to detail with a focus on data validation, accuracy, and process integrity.
• Ability to manage competing priorities and deadlines in a fast‑paced, Agile environment.
• Strong written and verbal communication and collaboration skills.
• Experience working in Agile/Scrum environments.