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Service Desk Manager | DoD IT Operations & Escalations Lead
Job in
Adelphi, Prince George's County, Maryland, USA
Listed on 2026-08-16
Listing for:
Saic
Full Time
position Listed on 2026-08-16
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator
Job Description & How to Apply Below
SAIC is seeking a proven Service Desk Manager to join the Army Research Laboratory (ARL) IT Modernization program at Adelphi, MD, providing leadership for enterprise IT services and incident resolution in support of ARL’s research mission.
The role oversees Tier I/II ticket management, quality assurance, and collaboration with network and software teams; requires active Secret clearance (Top Secret possible) and DoD-certified credentials; salary target $120,001–$160,000.
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