CRM Project Director

Project Leadership and Implementation Management:

• Directs the day-to-day execution of the Advancement Consortium’s Salesforce CRM implementation across eleven participating institutions, ensuring project activities are delivered in alignment with approved scope, timelines, budget, and quality expectations.
• Develops, maintains, and manages the integrated project plan, implementation roadmap, and project communications strategy in accordance with established governance and PMO standards, while supporting broader program objectives established by the Executive Director.
• Monitors project health, progress, risks, issues, dependencies, and resource utilization; prepares comprehensive status, financial, and performance reports for the Executive Director and governance bodies as requested.
• Leads operational and tactical decision-making to maintain project momentum, resolve implementation challenges, and address delivery risks; elevates strategic, policy, funding, or cross-institutional issues requiring executive sponsorship or governance approval.
• Oversees the day-to-day performance of implementation vendors, consultants, and external partners, including monitoring contractual deliverables, reviewing work products, facilitating issue resolution, and ensuring adherence to project requirements and service expectations.
• Coordinates and fosters collaboration among campus stakeholders, functional leads, technical teams, and implementation partners to support consistent adoption, effective change management, and successful delivery across the Consortium.
• Ensures project activities comply with established governance processes, documentation standards, and reporting requirements, maintaining transparency, accountability, and alignment with Consortium objectives.

Stakeholder Engagement and Change Management:

• Serves as the primary operational liaison among the eleven member institutions, the USM Office of Advancement, implementation partners, and project teams, ensuring effective communication, coordination, and alignment throughout the Consortium.
• Facilitates cross-institutional working groups and decision-making forums to align business processes, reconcile differing priorities, and develop shared solutions that support a unified Salesforce CRM environment.
• Builds and maintains productive relationships with campus advancement leaders, subject matter experts, and key stakeholders, fostering collaboration and consensus on project priorities, policies, and system functionality.
• Manages competing institutional needs and expectations related to shared technology resources, proactively addressing concerns and escalating unresolved conflicts or strategic decisions to the Executive Director as appropriate.
• Leads change management and user adoption efforts across participating institutions, including the development and execution of communication strategies, stakeholder engagement plans, training programs, and readiness initiatives tailored to campus-specific needs.

Program Governance & Resource Management:

• Maintains accountability for the program’s integrated risk and issue management framework, proactively identifying, monitoring, and mitigating risks and escalating significant concerns to the Executive Director and governance bodies as appropriate.
• Monitors and manages project expenditures within approved budget parameters, tracking spending, forecasting financial needs, analyzing variances, and providing timely budget reporting to support program decision-making.
• Coordinates and optimizes resource allocation across participating institutions, implementation partners, project teams, and subject matter experts, identifying resource constraints and recommending solutions to maintain project objectives and timelines.
• Establishes, implements, and continuously improves Project Management Office (PMO) standards, methodologies, tools, reporting structures, and governance processes to support consistent and effective program delivery.
• Coordinates and supports Consortium governance activities, including Steering Group meetings, sponsor briefings, and stakeholder forums; prepares agendas, meeting materials, decision logs, action items,…