Membership Desk Services

Member & Guest Services Associate

The Member & Guest Services Associate serves as the first point of contact for members, guests, and prospective members of The Christian Family Centre. This role is responsible for creating a welcoming, Christ-centered environment while delivering exceptional customer service and supporting the daily operation of the Member Services Desk.

In addition to providing outstanding service, this position actively supports membership growth and retention by building relationships with prospective and existing members, conducting facility tours, promoting Centre programs and services, and assisting individuals in selecting memberships and programs that best meet their needs. The Member & Guest Services Associate plays an important role in helping The Centre fulfill its mission by connecting people to opportunities for physical, social, and spiritual wellness.

• Welcome members, guests, and visitors with professionalism, hospitality, and Christ-centered service.
• Serve as the primary point of contact for questions regarding memberships, programs, services, facility amenities, and daily operations.
• Process member check-ins, guest registrations, membership applications, and facility access.
• Assist members with account updates, program registrations, reservations, and general service requests.
• Resolve routine member concerns and elevate complex issues to leadership as appropriate.

• Develop positive relationships with prospective and current members to promote engagement and long-term retention.
• Conduct facility tours and effectively communicate the mission, benefits, memberships, programs, and services offered by The Centre.
• Assist prospective members in selecting memberships, programs, and services that best meet their individual or family needs.
• Process new memberships, membership changes, renewals, and cancellations accurately and efficiently.
• Promote Centre programs, events, personal training, aquatics, childcare, sports, and other services to increase participation and member engagement.
• Support membership growth, retention, and customer service goals established by Centre leadership.

• Maintain accurate member records and protect the integrity of membership databases.
• Process membership agreements, waivers, registrations, and other required documentation.
• Accurately process cash, checks, credit card transactions, and daily balancing procedures in accordance with Centre policies.
• Complete general administrative duties including filing, reporting, data entry, copying, and document preparation.
• Support daily opening, closing, and operational procedures for the Member Services Desk.

• Maintain current knowledge of all Centre programs, classes, memberships, events, promotions, and policies.
• Assist with special events, facility promotions, membership drives, and community outreach initiatives as assigned.
• Maintain a clean, organized, and welcoming Member Services area.
• Provide cross-functional support to other Centre departments as operational needs require.
• Perform other duties as assigned.

• Model Christ-centered character, servant leadership, and professionalism in every interaction with members, guests, volunteers, and fellow employees.
• Foster a welcoming, encouraging, and hospitable atmosphere that reflects the mission and values of Lenawee Christian Ministries.
• Demonstrate excellence, kindness, and integrity while helping individuals connect with opportunities for physical, social, and spiritual wellness.

• Profess and demonstrate a personal commitment to Jesus Christ as Lord and Savior.
• Adhere to Christian principles and values while supporting the mission and doctrinal beliefs of Lenawee Christian Ministries.
• Demonstrate spiritual maturity, integrity, professionalism, and a commitment to servant leadership.
• Commit to and live in accordance with the Lenawee Christian Ministries Statement of Faith and Lifestyle Commitment.

• High school diploma or equivalent required.
• Previous experience in customer service, hospitality, retail, recreation,…