Service Concierge and Inventory Specialist

Service Concierge And Inventory Specialist

Clift Buick GMC is a trusted name in the automotive industry, dedicated to providing exceptional service and "Professional Grade" care to our community. We pride ourselves on a customer-focused approach and a culture that actively invests in the professional growth of our team members.

We are seeking a motivated and enthusiastic Service Concierge and Inventory Specialist to join our team. In this dynamic role, you will be the face of our service lane-greeting arriving guests, directing traffic, and safely moving customer vehicles to be serviced. Additionally, you will play a vital role behind the scenes by managing our tire inventory and supporting our Service Advisors to ensure a seamless customer experience.

This position is ideal for an organized, customer-focused individual looking for an entry-level gateway with clear opportunities for career advancement within our dealership.

• First Impression:
  Greet arriving service customers with a warm, friendly welcome to set a premium tone.
• Customer Guidance:
  Direct guests to the appropriate lounge areas or staff members and answer general inquiries.
• Advisor Assistance:
  Support Service Advisors by managing lane traffic, scheduling appointments, and assisting with customer check-ins.
• Guest Shuttle:
  Drive the dealership shuttle to safely transport customers to and from their destinations when needed.
• Valet Services:
  Safely drive, park, and retrieve customer vehicles moving into and out of the service drive.
• Vehicle Delivery:
  Pick up customer vehicles from their homes or offices and deliver them back safely after service is completed.
• Inventory Management:
  Maintain accurate counts of tire stock, organize the tire storage area, and ensure optimal inventory levels.
• Product Knowledge:
  Provide customers and advisors with accurate information regarding tire options, pricing, and active promotions.
• Record Keeping:
  Track tire inventory movements and maintain accurate logs of customer interactions.
• Goal Alignment:
  Collaborate with the service and parts teams to meet department service goals.
• Professional Growth:
  Participate in ongoing training and dealership development programs to advance your career.
• Facility Readiness:
  Maintain the cleanliness, organization, and safety of the service drive and guest reception areas during lower-traffic periods.
• Seasonal Safety:
  Assist with seasonal weather readiness, including clearing walkways of snow and ice to ensure a safe environment for guests and team members.

Minimum Requirements (Must-Haves)

• Valid Driver’s License:
  Must possess a valid driver’s license with a clean, insurable driving record.
• Education:
  
  High school diploma or equivalent.
• Schedule Flexibility:
  Ability to work flexible hours, including occasional overtime during peak service seasons.
• Physical Ability:
  Ability to stand for extended periods, walk the service lane, and safely lift and move tires (up to 50 lbs).

Preferred Skills & Experience (Nice-to-Haves)

• Customer-Facing
  
  Experience:
  
  Previous experience in hospitality, valet, retail sales, or customer service.
• Automotive Familiarity:
  Basic knowledge of automotive services or tire inventory/sales is preferred but not required.
• Tech Savvy:
  Proficiency with basic computer systems and software for tracking inventory and customer notes.

Core Competencies (Soft Skills)

• Communication:
  Strong interpersonal skills with a welcoming, customer-first attitude.
• Proactive Drive:
  Self-motivated with the ability to anticipate customer needs and identify operational tasks during downtime.
• Adaptability:
  Proven ability to thrive and multitask efficiently in a fast-paced environment.
• Professional Appearance:
  Dress to impress. Recommended to always look sharp, neat and well kept.

Financial & Incentives

• Competitive Pay:
  Enjoy a steady base wage.
• Retirement Planning:
  Future-proof your career with a retirement savings plan including an employer match.
• Generous Discounts:
  Take advantage of special employee pricing on vehicle purchases, parts, and service center care.

Health & Wellness

• Comprehensive Insurance:
  Stay covered with medical, dental,…