Student Achievement Navigator- Lenawee

Student Success Navigator

Primary responsibility is for the retention and completion of students. The Navigator is held accountable for the achievement of student retention and completion goals. The Student Success Navigator will provide direct services to students in support of the College's TCS2 (Total Commitment to Student Success) efforts to increase student persistence, retention, certificate/degree completion and successful transfer. This person will operate in a case management student services role focused on retention management, outreach, and intervention.

The Navigator will provide direct assistance to all populations that utilize the Lenawee campus. This includes traditional, Lenawee County Early Middle College (LCEC) students, EMC/Academy, College Now, and High School Dual students. Routine occasions where this position will require you to work more than a 40-hour week. This position also supports the Corrections Education Program (CEP); therefore, this position may be required to travel with regional directors to the correctional facilities to assist with student needs.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Accountable for individual caseload outreach, retention, intervention, and student completion.
• Achieve individual student caseload retention and completion goals as established by the college.
• Assist with the planning and implementation of all retention related events.
• Management of tracking dashboard to retain and recruit back students who have dropped out from the college in accordance with the set deadlines of the outreach and intervention plan.
• Attend conferences and meetings to stay current on industry trends and best practices.
• Meet accountability measures for frequency and type of student contacts through face-to-face appointments, virtual appointments, phone calls, email, texting, classroom visits, and campus events (including in the community).
• Address early alert retention needs for students as identified by faculty members.
• Review student degree audits and create long term education plans for student completion.
• Provide complete orientation to students regarding the breadth and depth of services available to assist a student (e.g. hunger free campus, oasis center, OER materials, health clinic, free tutoring)
• Maintain current knowledge of academic and occupational degree requirements, graduation requirements, transfer requirements and pre-requisite requirements to advise students toward completion.
• Arrange for a handoff (physically if possible) between a student and peer tutor in Center for Student Success
• As assigned, serve as a liaison with JC's partners at the LISD/TECH center. Attend team and advisory meetings to remain current on partnership offerings, and other departmental information. Relay pertinent information back to Student Services as appropriate.
• Plan and organize events and workshops tailored to the needs and interests of students within assigned caseload.
• With supervisor approval, serve on internal committees designed to improve Institutional quality and serve as a college representative for various community committees and associations.
• Maintain accurate records (including electronic records) of interactions with students. Routinely report statistics designed to measure departmental progress.
• Understand the institution's interpretation of FERPA rules for the release of student information.
• Travel as needed to correctional facilities to support CEP program as such will need to pass a LEIN (Law Enforcement Information Network) clearance.
• Providing advising, retention and completion assistance to our LISD/EMC and College Now Students.
• Responsible for understanding, supporting and actively demonstrating the College's beliefs, values, mission, and vision and agreeing to be evaluated by same.
• Responsible for understanding that this position has been identified as a Campus Security Authority (CSA) position. You must complete the annual Clery Act training, for and act as, a Campus Security Authority

This position may coordinate the peer advising mentors and student workers.

Internal:
Frequent contact with registration/records, admissions, financial aid, business office, multicultural affairs, student life, student housing, institutional quality and effectiveness, information technology and academic department staff in information sharing/gathering and problem-solving capacity. Regular contact and collaborative work with other staff, faculty, and administration members.

External:
Frequent contact with students, prospective students, and general public. Regular contact with JC off campus staff and community partners. Some contact may be required with state and federal agencies.

Minimum Education and/or

Experience:

Bachelor's degree (B.A. or B.S.) from four-year college or university in a related field. Valid Michigan Driver's license. Ability to pass a LEIN (Law Enforcement Information Network) clearance.

Knowledge of:
Presentation methods and…