Part Time Veterinary Receptionist

Part-Time Veterinary Receptionist (Client Service Representative)

Are you someone who genuinely enjoys both people and animals? Do you stay calm under pressure and take pride in creating a welcoming, organized environment?

Binder Animal Hospital is looking for a compassionate, detail-oriented Part-Time Client Service Representative to be the friendly face and reassuring voice of our hospital. As our primary first impression, you play a vital role in ensuring our clients and patients feel cared for from the moment they call or walk through our doors.

• You’ll help keep our hospital running smoothly by:
• Greeting clients and patients warmly and professionally
• Scheduling appointments thoughtfully and efficiently
• Managing medical records and invoices accurately
• Presenting treatment plans and discussing fees with confidence and compassion
• Communicating clearly via phone, email, and text
• Assisting with admitting and discharging patients
• Processing payments and handling financial transactions
• Preparing lab samples and maintaining organized records
• Supporting doctors and technicians as needed
• Helping maintain a clean, welcoming facility

You’ll often juggle multiple tasks at once, always with tact, empathy, and professionalism.

• Our ideal candidate:
• Genuinely enjoys working with people, especially during stressful or emotional situations
• Loves animals and can safely handle pets who may be nervous, ill, or injured
• Remains calm and efficient during medical emergencies
• Communicates clearly and professionally
• Thrives in a team-centered environment
• Is organized, dependable, and detail-oriented
• Demonstrates emotional intelligence and empathy
• Is committed to personal and professional growth
• Veterinary experience is preferred but not required — we are willing to train the right person with strong customer service skills and a positive attitude.

• High School Diploma or equivalent
• Veterinary or medical front desk experience preferred
• Client Service Certification is a plus
• Working knowledge of Microsoft Office; experience with veterinary software (such as Cornerstone) is helpful
• Basic math skills (discounts, percentages, invoices)
• Ability to interpret written and verbal instructions

• Ability to lift up to 40 pounds
• Frequent standing, walking, bending, and reaching
  
  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Moderate noise level (it is a veterinary hospital, after all!)
• Ability to stay focused and productive in a busy environment

• Paid Time Off
• Paid Holidays
• Employee Pet Discount
• Medical Insurance
• Dental Insurance
• Vision Insurance
• FSA & HSA options
• Supplemental Insurance
• Life Insurance
• Employee Assistance Program

We believe taking care of our team allows us to better care for our patients and clients.

We believe exceptional patient care starts with exceptional teamwork. We value compassion, professionalism, accountability, and continuous improvement. When one team member thrives, we all thrive.

If you want to be part of a supportive, mission-driven team that truly makes a difference in the lives of pets and the people who love them, we would love to meet you.