Customer Experience Associate at Suits Niles, IL

About Us

Suits 20/20 is a proudly employee‑owned men’s and boy’s clothing store located in Niles, Illinois. We specialize in tailored clothing, formal wear, and sportswear, offering exceptional value and fast, high‑quality alterations. As an employee‑owned company, every team member has a direct stake in our success. We take pride in delivering an outstanding shopping experience where customers feel confident, well taken care of, and excited about how they look.

• Greet customers warmly and assist with their needs in a professional and approachable manner
• Operate the point‑of‑sale system accurately and efficiently
• Handle customer inquiries, concerns, and special requests with care and attention
• Support sales and tailoring teams to ensure a seamless in‑store experience
• Assist with inventory tasks, including stock counts and organization
• Help maintain a clean, organized, and welcoming store environment
• Participate in store initiatives such as promotions, events, and seasonal merchandising
• Contribute to a positive, team‑oriented culture where everyone’s input is valued

• Answers service and product questions to attract potential customers.
• Recommends other services and products based on the known information.
• Records account information to open customer accounts.
• Updates account information.
• Maintains customer records.
• Resolves service and product problems.
• Clarifies customers' complaints.
• Determines the cause of the problem.
• Provides adequate solutions to problems according to the policy.

• Strong Attention to detail
• Resolving conflict
• Phone skills
• Listening
• Cash Handling
• Willingness to learn and grow
• Market Knowledge
• Problem-solving
• Quality focus
• Communication skills
• Customer service