Accounts Receivable & Credit Manager

Accounts Receivable & Credit Manager

Location:Hybrid/Remote Agawam, MA; or North Aurora, IL Preferred
Reports To:Shared Services Manager

Catalyst Acoustics Group (CAG) is a leading designer and manufacturer of engineered acoustical solutions serving architectural, industrial, medical, commercial, and infrastructure markets. Through a portfolio of industry-leading brands, CAG operates a multi-entity manufacturing platform supported by a centralized Shared Services organization focused on operational excellence, continuous improvement, and scalable growth.

The Accounts Receivable & Credit Manager leads the end-to-end Order-to-Cash process across a multi-entity manufacturing platform. This role is responsible for billing oversight, collections, cash application, customer credit, dispute resolution, customer account management, and working capital performance.

This is a hands‑on player/coach leadership role responsible for developing a high‑performing team while actively managing complex customer accounts, resolving escalated issues, and driving continuous improvement throughout the Order‑to‑Cash process.

The successful candidate is a builder who thrives in a fast‑paced, private equity‑backed environment. They are comfortable creating structure where little exists, standardizing processes across multiple business units and ERP systems, using data to drive decisions, and partnering cross‑functionally to eliminate the root causes of customer issues—not simply treating the symptoms.

• Lead the daily Accounts Receivable function, including collections, cash application oversight, account reconciliations, deductions, credit management, billing support, dispute resolution, write-offs, refunds, and customer account maintenance.
• Manage a personal portfolio of strategic and high-risk customer accounts while coaching and supporting the Accounts Receivable team.
• Ensure customer accounts remain accurate through timely application of cash, credits, adjustments, write-offs, refunds, and reconciliations.
• Monitor customer aging and proactively drive collection efforts to improve DSO, reduce past‑due receivables, and strengthen working capital.
• Ensure collection activities are documented consistently and follow established escalation procedures.

• Oversee billing activities to ensure invoices are accurate, complete, and issued timely.
• Partner with Customer Service, Sales, Operations, Shipping, and Finance to resolve billing issues.
• Identify recurring billing issues and implement sustainable process improvements.
• Drive standardization of billing practices across multiple business units and acquired companies.

• Oversee customer credit evaluations, credit limits, payment terms, and ongoing account monitoring.
• Evaluate customer payment behavior and financial risk.
• Manage collection escalations including payment plans, lien filings, collection agencies, legal referrals, account holds, and write‑off recommendations.
• Partner with Sales to balance customer relationships with appropriate financial risk management.

• Analyze recurring customer disputes, deductions, pricing discrepancies, PO issues, shipping errors, tax questions, and order entry errors to identify root causes.
• Partner cross‑functionally to eliminate recurring issues.
• Develop standardized policies, procedures, workflows, collection strategies, escalation paths, and KPIs.
• Drive automation and continuous improvement initiatives.
• Lead integration of acquired businesses into standardized Order‑to‑Cash processes.

• Lead, coach, develop, and motivate the Accounts Receivable team while remaining hands‑on.
• Establish clear expectations and foster accountability and continuous improvement.
• Support hiring, onboarding, training, cross‑training, succession planning, and development.
• Provide hands‑on support during peak workloads, close, and business integrations.

• Manage AR month‑end close responsibilities including aging reviews, bad debt…