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Police Department - Records Clerk

Job in Agawam, Hampden County, Massachusetts, 01001, USA
Listing for: Agawam
Full Time position
Listed on 2026-02-08
Job specializations:
  • Administrative/Clerical
    Clerical
Salary/Wage Range or Industry Benchmark: 47119 - 53892 USD Yearly USD 47119.00 53892.00 YEAR
Job Description & How to Apply Below

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The Town of Agawam is accepting applications for one (1) Records Clerk (Head Clerk) with the Agawam Police Department. Applications will be accepted until a suitable candidate is found. The minimum salary for this position is $47,119.54 annually. The maximum salary is $53,892.28 annually. Applications are available in the Human Resources Department, located at 36 Main Street, Agawam, MA 01001, Monday-Friday 8:30-4:30, or on our website: (Use the "Apply for this Job" box below)..aspx

TOWN OF AGAWAM

JOB DESCRIPTION

HEAD CLERK – AGAWAM POLICE DEPARTMENT – RECORDS DIVISION

Department: Police Job Status: Full-Time

FLSA Status: Non-Exempt Reports To: Records Commander

Grade/Level: C-4 Positions Supervised: None

POSITION SUMMARY

This position requires the exercise of considerable initiative and judgment. Persons serving in this capacity will have significant interaction with the public, Agawam Police Officers and command staff, and outside law enforcement and/or social service agencies. Responsibilities also include the ability to read, comprehend, and interpret Massachusetts General Laws, and Agawam Police Department Policies and Procedures. The ability to adhere to rules, regulations, policies and laws while exercising both discretion and confidentiality are characteristics which are essential to the performance of duties related to this position.

Work is performed under the general supervision of the Chief of Police, with direct supervision being provided by his/her designee.

ESSENTIAL FUNCTIONS

The essential functions and/or duties listed below are intended only as illustrations of the various types of work that may be required. The omission of specific duties and tasks does not exclude them from the position if the work is similar, related to, or a logical assignment to the position.

  • Attends to inquiries and requests received from the public (in person, via phone, or in writing) providing appropriate information within the limits of authority.
  • Receives and processes documents from the general public and reviews same for completeness and correctness in accordance with established practices and procedures.
  • Collects fees, and properly records the receipt of such fees.
  • Follows standard procedures to properly account for deposit of all fees collected.
  • Receives and processes requests for CORI (Criminal Offender Record Information) information in accordance with established procedures.
  • Performs CORI background records checks in accordance with established practices and procedures.
  • Provides CORI information to those persons authorized to receive it in accordance with statutory and departmental guidelines utilizing various state and federal computer files and databases.
  • Receives and processes applications for Licenses To Carry (LTC) and Firearms Identification Cards (FID) in accordance with established statutory and departmental procedures.
  • Receives reports, records, and forms from sworn personnel of the Agawam Police Department, assigns proper hard copy file identification codes to each and files in accordance with departmental guidelines and systems for same.
  • Exercises control and access of departmental records files as authorized.
  • Processes reports of false alarms including the preparation and mailing of notices, warnings and bills related thereto.
  • Handles payroll responsibilities in the absence of the Chief’s Administrative Assistant.
  • Prepares and submits to the Human Resources Office all daily sick/injured reports in the absence of the Chief’s Administrative Assistant.
  • Sorts and distributes all mail deliveries in the absence of the Chief’s Administrative Assistant.
  • Inputs and properly files all…
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