Administrative Assistant

Worcester Manufacturing -  - Responsibilities:
Ticket Routing & Triage:
Act as the first point of contact for all IT requests. You will review, prioritize, and route tickets to ensure the right experts are on the job.;
Administrative Tracking:
Maintain our project management tools (Smartsheet) daily, tracking deadlines, milestones, and resource updates.;
Microsoft Excel Management:
Utilize Microsoft Excel to organize data, track assets, and manage departmental spreadsheets with high accuracy.;
Continuous Reporting:
Provide proactive status updates to the IT Manager, ensuring full visibility into the department's workflow.;
Meeting Support:
Attend Scrum and team meetings to capture updates, document action items, and ensure rigorous follow-up.