Facilities Front Desk Coordinator

Facilities Front Desk Coordinator

At GoTo, innovation through practical AI touches every part of our company—not just our technical teams. We embrace intuitive, user-friendly AI-driven tools and creative problem-solving to improve the way we work together and serve our customers. Here, you'll join a collaborative community that's always learning, adapting, and leading through change. If you're eager to build strong relationships and make a meaningful daily impact, GoTo is the place for you.

At GoTo Guatemala, we are looking for a Facilities Front Desk Coordinator to support daily reception activities and assist with facilities operations while performing a variety of administrative and clerical tasks.

As a Front Desk Coordinator, you will be the first point of contact for our office, welcoming visitors and supporting employees with facilities-related needs while helping maintain smooth day-to-day office operations.

Your day to day as a Facilities Front Desk Coordinator would be working on:

• Greet and welcome visitors as they arrive at the office
• Maintain office security by following safety procedures and controlling access through the reception area while coordinating with security personnel
• Support daily office operations by assisting employees with facilities-related requests
• Coordinate with vendors and maintain communication with internal teams
• Manage front desk activities such as answering phones, greeting visitors, handling packages, and managing entry badges
• Receive, organize, and distribute incoming mail, packages, and documents to employees and departments
• Track and update basic office expenses and supply costs
• Perform general administrative tasks such as filing, photocopying, and document handling

What we're looking for as a Facilities Front Desk Coordinator, your background will look like:

• Experience in a receptionist, front office, administrative support, or similar customer-facing role
• Familiarity with Microsoft Office Suite or similar productivity tools
• Comfort using standard office equipment (printers, phones, scanners, etc.)
• Ability to communicate clearly in both Spanish and English in a professional environment (B1 English level or higher preferred)
• Organizational and time-management skills, with the ability to manage multiple tasks
• A service-oriented approach when supporting employees and welcoming visitors
• Strong interpersonal skills and the ability to build positive working relationships
• Adaptability and willingness to learn in a dynamic office environment
• Availability to work on-site at our Guatemala City office

At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:

• Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs
• Paid holidays, volunteer time off, and quarterly self-care days and no meeting days
• Tuition and reading reimbursement programs to support your continuous learning and professional growth
• Thrive Global Wellness Program, Confidential Employee Assistance Program (EAP)
• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.

At GoTo, diversity and inclusion are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally.