Administrative Assistant

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Full Time Hourly Clerical Agawam, MA, US

11 days ago Requisition

Adaptive Prosthetics and Orthotics is looking for an Administrative Assistant who will be responsible for performing administrative and clerical duties to support management as described below.

Adaptive Prosthetics and Orthotics provides personalized care with top-tier technology and service. Our modern facilities are dedicated to delivering the finest prosthetics and orthotics, all with a shared commitment to patient well-being. We are part of Eqwal U.S. giving our team access to world class technology, international resources and educational events, global charity missions and our commitment to innovation, growth and “caring for all”.

• Competitive Pay | Top projects | Big impact from day one | Fantastic team
• Competitive Pay
• Bonus Potential
• Basic Life Insurance
• Short-Term and Long-Term Disability Insurance
• Paid Holidays, Vacation & Sick Time
• Safe Harbor 401(k) with 5% Match

• Answers incoming telephone calls and emails, schedules appointments
• Enter patient information accurately into medical records software system
• Verifies patient insurance benefits, resolves billing issues
• Obtains prescriptions and other patient information from providers for billing purposes
• Obtains prior authorizations and information needed for insurance carrier appeals
• Interacts with patients via phone and in person
• Collects and records patient payments
• Verifies insurance coverage prior to delivery of devices
• Creates patient estimates and discusses financial responsibilities with the patient
• Maintains professionalism and confidentiality, interacts with patients with courtesy and empathy

• Prepares items for shipping via US Mail or UPS
• Provides departmental support when critical needs arise
• Makes copies, manages inventory of office or medical supplies and re-orders as needed
• Retrieves documents via fax and scans documents into software
• Elevates patient concerns or issues to management for resolution

Required:

A high school diploma or general education degree (GED) and one year related experience and/or training; or equivalent combination of education and experience. Preferred:
Prior experience in a customer service setting; patient care experience; medical office background and familiarity with medical terminology is highly desirable.

Maintains courtesy, confidentiality and professionalism when interacting with patients Exceptional attention to detail, ability to meet time-sensitive deadlines

Strong written and verbal communication skills

Sense of urgency, ability to respond quickly to compliance requirements and requests

Ability to read and interpret documents such as regulatory notices, legal notices and procedure manuals. Ability to write routine reports, messages and correspondence. Ability to understand and explain insurance coverage, co-pays, estimates and billing to patients.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Proficiency with Microsoft Office products, faxing software

**$22/hr compensation determined based on candidate's skills, experience, knowledge, geographic location, and other variables.

Company provides equal employment opportunities to applicants and employees without regard to race; color; sex; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

All offers of employment are contingent upon the successful completion of a background investigation, reference checks, and verification of essential licensure or certification. For certain roles, continued employment is also contingent upon maintaining active and valid licensure/certification throughout the duration of employment. Company reserves the right to rescind an offer should discrepancies or concerns arise during the pre-employment process.