Customer Service Representative - Call Center

Check out our Day in the Life video and see for yourself what rewarding pest control careers at Braman are really all about.

Our dedicated employees are the key to our success, allowing Braman Termite & Pest Elimination to remain an industry leader for more than a century. We’ve been serving all of New England since 1890 with the most highly trained, knowledgeable specialists in the industry employed in a variety of pest control careers.

We’re not your typical pest control company. We focus on quality, not quotas. And as a family business, we treat you as a valuable part of our team and are committed to your long-term success with us. We give you the training, tools and support to build not just a career here, but one you can be proud of, with opportunities for growth as an expert in your field.

We’re a consistently growing company on the lookout for more talent. If you take pride in a job well done and aren’t afraid to get a little dirty, browse our pest control careers below for details about positions and our comprehensive benefits package, which includes:

• Sign-on bonuses up to $2,000 based on prior pest control experience and licensing
• A quarterly bonus incentive program
• Opportunities for commissions
• A 401(k) retirement plan, with a company match!
• Health, dental, vision and supplemental insurance
• An Employee Assistance Program
• Company-paid life insurance
• Paid vacation, holidays and sick time
• Weekly paychecks
• Company uniforms, vehicles and phones for technicians
• Paid technical training school/required state pesticide licensing

Position: Customer Service Representative - Call Center Experience Preferred

Location: Agawam, MA

Job : 3112

# of Openings: 1

Braman Termite and Pest Elimination, Southern New England’s largest family-owned and operated pest control company, has been servicing customers for more than a century. We have an exciting opportunity for a skilled, upbeat, and dynamic individual to work with a well-established, family owned pest services company.

Braman is seeking a Customer Service Representative to effectively conduct inside sales calls, scheduling, and customer/technician communications by performing the following essential duties:

• Receives and processes a high volume of phone calls from clients, prospective customers, and Braman employees in a prompt, courteous manner.
• Provides accurate answers to client questions.
• Conducts inside sales activities for residential and commercial customers, such as selling services to prospective clients and upgrading existing services.
• Conducts routing activities and schedules appointments for technicians and sales staff. Arranges service appointments with clients as directed by Service Manager and CSR Supervisor.
• Facilitates effective communication in a timely manner to peers, clients, and management. Relays messages in an accurate and reliable manner.
• Interacts with others in a friendly, positive, and professional manner.
• Effectively uses communication technologies as required.

• Must have professional demeanor and friendly rapport.
• Exceptional phone presence.
• Must have strong work ethic
• Competency to prioritize and handle multiple tasks in a changing work environment.
• Well organized, with a high degree of accuracy and attention to detail.
• Excellent written and verbal communication skills.
• 2+ years of inside sales/call center experience required.
• Full time 40 hours per week

• Quarterly bonus-incentive program;
• Health, dental, vision, short-term disability, accident and critical illness insurance;
• Company-Paid Life Insurance;
• Paid vacation, holidays, and sick time
• Employee Assistance Program

If you take satisfaction in providing top-notch customer service, have strong communication skills, and enjoy being part of a team, Braman could be the right choice for you.