Customer Service​/HelpDesk Advisors, Customer Service Rep

Customer Experience Advisor

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Location:

On site (Guatemala City)

About VXI Global Solutions

VXI is seeking highly motivated, detail-oriented, and customer-focused representatives to join our world-class contact center. This is a full-time, onsite position based in Guatemala City Department. Make a Difference Every Day

As a Customer Experience Advisor, your primary responsibility will be to engage with our clients to handle inquiries, resolve complaints, and enhance customer satisfaction. Your efforts will directly impact customer retention and brand loyalty.

• Customer Interaction:
  Engage with customers by answering incoming phone calls to address inquiries and resolve complaints in a timely and professional manner.
• Problem Resolution:
  Analyze customer concerns and inquiries, providing appropriate solutions. Take ownership of issues and follow through to resolution, ensuring a positive customer experience.
• Multi-Tasking Excellence:
  Manage multiple software applications simultaneously while actively listening and responding to customers' needs.
• Research & Support:
  Utilize online resources to research customer issues and provide support.
• Customer Experience Enhancement:
  Identify opportunities to improve the customer experience by researching unique customer requests and offering solutions.
• Emotional Intelligence:
  Use strong emotional intelligence to manage and diffuse challenging situations, ensuring a positive and low-effort experience for customers.
• Attendance & Punctuality:
  Maintain excellent attendance and punctuality to ensure seamless service delivery.

• Education:
  
  High School Diploma or equivalent.
• Experience:
  
  Previous customer service experience in a fast-paced, phone-based or customer-facing environment.

• Excellent verbal and written communication.
• Strong attention to detail and organizational skills.
• English Proficiency: B2

• 6+ months in a contact center or customer service role with high call volume.
• Proven ability to handle 100+ calls/day while staying composed.
• Availability:
  Ability to work varied shifts within Contact Center hours (Monday to Friday, and Saturdays) based on business needs.
• Commitment:
  Must attend and complete 100% of the training within the first 90 days.

• Monthly Salary: Q5,800
  -Q6,300 Base Salary + Production Bonus + Incentives (if applicable)
• Company-Provided Equipment:
  All necessary equipment will be provided.
• Comprehensive Benefits: health insurance package including medical and dental.
• Generous Referral Program:
  Earn Q400 per paycheck for every person you refer—and your referral earns it too! No limits on payouts.
• Comprehensive Training:
  Paid training to ensure you are fully prepared for success.
• Career Growth:
  Opportunities for career advancement and professional development within a leading healthcare provider.
• Inclusive Culture:
  We are an Equal Opportunity Employer, including individuals with disabilities.

Why Join Us?

If you're looking for a rewarding customer service role where you can make a tangible impact, VXI is the perfect place for you. Join us and be part of a thriving, supportive team that values professional growth and customer satisfaction!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!