Customer Service Representative - Call Center

Customer Service Representative

Braman Termite and Pest Elimination, Southern New England's largest family-owned and operated pest control company, has been servicing customers for more than a century. We have an exciting opportunity for a skilled, upbeat, and dynamic individual to work with a well-established, family owned pest services company. Braman is seeking a Customer Service Representative to effectively conduct inside sales calls, scheduling, and customer/technician communications by performing the following essential duties:

• Receives and processes a high volume of phone calls from clients, prospective customers, and Braman employees in a prompt, courteous manner.
• Provides accurate answers to client questions.
• Conducts inside sales activities for residential and commercial customers, such as selling services to prospective clients and upgrading existing services.
• Conducts routing activities and schedules appointments for technicians and sales staff. Arranges service appointments with clients as directed by Service Manager and CSR Supervisor.
• Facilitates effective communication in a timely manner to peers, clients, and management. Relays messages in an accurate and reliable manner.
• Interacts with others in a friendly, positive, and professional manner.
• Effectively uses communication technologies as required.

Knowledge & Skills

• Must have professional demeanor and friendly rapport.
• Exceptional phone presence.
• Must have strong work ethic
• Competency to prioritize and handle multiple tasks in a changing work environment.
• Well organized, with a high degree of accuracy and attention to detail.
• Excellent written and verbal communication skills.
• 2+ years of inside sales/call center experience required.

Working Conditions/Non negotiable

• Full time 40 hours per week

Compensation and Benefits

• Quarterly bonus-incentive program;
• 401K retirement plan;
• Health, dental, vision, short-term disability, accident and critical illness insurance;
• Company-Paid Life Insurance;
• Paid vacation, holidays, and sick time
• Employee Assistance Program

If you take satisfaction in providing top-notch customer service, have strong communication skills, and enjoy being part of a team, Braman could be the right choice for you.