Customer Care Representative LPO

1st Shift | 7:30am - 4:00pm

We are seeking a proactive and organized Customer Care Representative to join our team. This role requires strong interpersonal skills and the ability to work effectively across all levels of the organization. The ideal candidate will be proficient in SAP, capable of managing multiple tasks simultaneously, and committed to delivering exceptional customer service. Key responsibilities include providing timely updates to customers on priority orders, reporting daily delivery commitments to Center Management, and maintaining clear communication with Sales representatives regarding customer activity.

This position is critical to ensuring smooth operations and high customer satisfaction.

Aside from a dynamic global culture and leading market position, we are proud to offer our employees development opportunities, competitive salary and a robust benefit program ALL available on first day of employment!

• Comprehensive medical and prescription drug plan with low premiums, company sponsored HSA contributions and without cumbersome waiting periods to keep you going strong.
• Excellent Dental and Vision coverage.
• Employee Assistance, Financial and Wellness programs to help improve all aspects of your life journey.
• 401(k) retirement savings plan with significant company match and financial planning and education options to help you achieve your retirement goals.
• Tuition reimbursement and internal education resources to satisfy your love of learning so you can continue to grow with us!
• Generous paid time off to support your physical and mental wellbeing.
• 12 paid company holidays to occasionally extend your weekends or time off.
• 100% company paid life insurance and disability insurance.
• Employee Referral Bonus program.

• Answering phone calls, emails and returning all inquiries.
• Daily interaction with customers.
• Research, data collection, data entry, and analysis.
• Providing proactive notification of late deliveries.
• Coordinate van pick up schedules.
• Work with Center Management on:
  • Customer commitments
  • Coating schedule
  • WIP Report
  • Priority orders
• As the plant lead process owner (LPO) for HSE matters, this role will support HSE by:
  • Ensure adherence to local, state, federal, and Oerlikon HSE regulations.
  • Enforce company policies and procedures.
  • Apply knowledge of personal protective equipment, safe work practices, and environmental stewardship principles.
  • Conduct regular inspections, safety audits, and hazard assessments.
  • Identify hazards and potential risks, and assist operational staff with mitigation strategies.
  • Advise center managers on HSE-related topics.
  • Perform first level investigations of workplace incidents and injuries, report findings, and support employee medical needs as necessary.
  • Coordinate response to spills and supervise cleanup efforts.
  • Deliver and coordinate HSE-related training and mentoring for staff.
• Other duties as assigned.

• Attention to detail.
• Ability to work independently and prioritize tasks.
• Reliable, self‑motivated, and willing to learn.
• Ability to communicate effectively with open, honest, and respectfully written and verbal communication.
• Create and sustain positive working relationships with peers, managers, and customers.
• 2 years of Customer Service experience preferred.
• Strong computer skills including Microsoft Office software.
• Familiarity with SAP is a plus.

Oerlikon is an Equal Opportunity Employer. If you’d like more information on your EEO rights under the law, please :
Know Your Rights.

If you are unable to complete an application or respond to a job opening because of a disability, please contact us at  or  This contact information is for accessibility requests only and is not intended for inquiries about the status of applications or for third‑party vendor/agency requests.

Oerlikon will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job…