Technical Sales & Support Engineer

Technical Sales & Support Engineer

Location:

On-site in Agawam, MA Job Type: Full-time- perm placement Job  Pay: $70,000 – $90,000 per year

Summary:

Based on-site in Agawam, MA, this role assists in managing the technical lifecycle of GAC products by delivering expert sales support and field service via phone or in person. Key functions include system recommendations, providing real-time technical troubleshooting, conducting customer training, and performing on-site visits. The role also oversees the creation and management of service documentation. Collaboration is required across all GAC disciplines, specifically Engineering, Quality, and Production, to align technical solutions with organizational standards.

Domestic and international travel may be required for approximately 10% of the role’s activities. The ideal candidate will have experience in a related industry (e.g., engine manufacturing/service, industrial equipment, generator packaging, or vehicle controls) and exposure to customer-facing roles for product recommendations and customer service. Sales / Marketing:
Assist sales team in recommending correct GAC solutions to customer directly and indirectly. Assist in developing customer satisfaction metrics and implement improvement programs. Provide technical support for a variety of promotional sales programs. Assist in the development of product literature and marketing materials. Travel as a technical sales resource for training and new opportunities. Technical Support:
Deliver comprehensive technical support for GAC products through phone and email to ensure rapid issue resolution and customer satisfaction. Become the subject matter expert (SME) on GAC and competitor product lines to provide strategic insights and the preferred resource for customer inquiries. Plan product demonstrations and trial installations of equipment upon request. Provide support and services to customers regarding the use, operation, and maintenance of GAC products on equipment.

Understand and clearly communicate customer requirements to product engineering, manufacturing and quality teams. Analyze testing data and reports with engineering to determine if designs meet functional and performance specifications. Product Development:
Support engineering product plans and specifications development, assist product development activities in all departments. Assist in developing internal plans to improve existing products or provide service-related requirements for new products. Support the development of field trial specifications and test site selection in coordination with Quality and Product Engineering.

Qualifications:

Excellent verbal and written communication skills and the ability to interact professionally with diverse groups, end users, managers, and other subject matter experts. Demonstrates the ability to quickly grasp complex technical concepts and simplify them into easily understandable communication. Demonstrates initiative, creativity and attention to detail with the ability to multitask and prioritize activities to meet program deadlines and goals. Strong interpersonal skills including patience, clarity of communications, and commitment to team approaches.

Working knowledge of Microsoft Office suite. Must be a proactive self-starter who requires minimal supervision. Relevant industry knowledge of the industrial diesel and gas engine market is desirable. Previous application engineering in a technical field is desired. Multi-lingual ability is a plus.

Education and/or Experience B.S. in Engineering preferred (Mechanical, Electrical, or Mechatronics) or 5+ years of equivalent industry experience. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit  At PTR Global, we understand the importance of your privacy and security.

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