NRS Customer Support Rep
Job in
Agawam, Hampden County, Massachusetts, 01001, USA
Listed on 2026-07-06
Listing for:
IDT
Full Time
position Listed on 2026-07-06
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Computer Repair / Support
Job Description & How to Apply Below
National Retail Solutions Tech Support
Our National Retail Solutions Tech Support Team receives inbound calls to troubleshoot technical issues, provide resolution to any software or hardware problem related to the NRS provided services/ devices. The main support is focused to retailers, distributors and store owners and merchants who encounter technical difficulties with their system and/ or equipment.
What We Need:- High School Diploma
- 85% of English Proficiency
- Software and Hardware knowledge
- Previous experience in tech support, desktop support, or a similar role.
- Customer Service and Tech Support Experience (Must)
- Excellent communication skills (written and spoken)
- Patient, helpful, empathetic, good listener & professional
- Attention to detail and good problem-solving skills.
- Experience with remote desktop applications and help desk software. (Desired)
- Goals and people oriented
- Competitive salary
- Bonuses
- A great and positive workplace environment
- Parking Subsidy
- Life and Medical Insurance
- Benefits and Discounts
- Growth opportunities
- Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
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