Global Network Engineer

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success.

Reporting to the Senior Manager, Global Network and Communications, the successful candidate will lead the design, testing, and initial deployment of network, security, voice, wireless, and cloud networking infrastructure across global IKO locations. This role focuses on Level 3 support, developing proofs of concept, implementing new technologies, and creating comprehensive documentation for the Network Operations team. The successful candidate will use advanced technical expertise, problem‑solving skills, and communication abilities to ensure solutions align with business requirements and global IT standards.

Position is based fully onsite at our Agawam, Massachusetts office location.

$100,000–$116,000

• Health Insurance (includes teledoc, virtual health, FSA, HCSA & other benefits)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Health Spending Account
• Employee Support and Mental Wellness
• Short-term Disability
• 401(k) Match
• Paid Vacation
• Floating Days
• Employee Assistance Program
• Employee Engagement Events
• Awards and Recognition
• Tuition Reimbursement
• Service Awards
• Employee Perks & Discounts

• Design and implement network, security, voice, wireless, and cloud networking infrastructure in accordance with business requirements and established global IT standards
• Design and support Azure cloud networking solutions, including Azure Virtual Networks, Express Route, VPN gateways, and hybrid‑cloud connectivity
• Provide Level 3 support and diagnose complex network, security, voice, Aruba Wireless, and Aruba Central issues using established tools and processes
• Develop proofs of concept and evaluate new network, security, wireless, voice, and cloud technologies
• Implement and support switching and routing infrastructure, including BGP, OSPF, RIP, and SD‑WAN technologies
• Configure, maintain, and troubleshoot Palo Alto firewalls, Aruba switches, wireless access points, and related network security technologies
• Coordinate with vendors regarding service changes, hardware and software orders, technical support, and implementation activities
• Create and maintain technical documentation, operating procedures, policies, network diagrams, and standard processes
• Implement and monitor security solutions, standards, and policies in accordance with IKO’s Information Security Framework
• Assist with investigations of potential security breaches as a member of the incident management team
• Represent the network, security, voice, wireless, and cloud networking functions during internal and external audits
• Support the development and testing of Business Continuity Plans for network and cloud networking infrastructure
• Provide technical guidance to the Network Operations team and other IT stakeholders
• Travel to IKO locations within North America and Europe as required
• Perform additional duties as assigned by the Senior Manager, Global Network and Communications

• Bachelor’s degree or equivalent in Information Technology, Computer Science, Engineering, or a related field
• 7–10 years of experience designing and managing large enterprise networks, data center systems, and network architecture
• 3–5 years of experience supporting Microsoft Azure in a hybrid environment, including designing cloud networking solutions
• Expert‑level knowledge of enterprise switching and routing technologies, particularly BGP and OSPF
• Hands‑on experience configuring, maintaining, and troubleshooting Palo Alto firewalls
• Experience with HP Networking, Aruba switches, Aruba access points, Aruba Wireless, and Aruba Central
• Experience designing Azure Virtual Networks, VPN gateways, Express Route, and hybrid‑cloud connectivity
• Experience with SD‑WAN technologies and enterprise load‑balancing solutions such as A10 or F5
• Experience evaluating data center and cloud…