Service Technician M-F

We are seeking a skilled

Service Technician to join our team at our Agawam, MAfacility. This role is crucial to maintaining and improving the performance of our production equipment, directly impacting overall facility output. The Service Technician will be responsible for performing, documenting, and scheduling maintenance tasks for coating and support equipment within the facility. Duties include executing maintenance procedures as outlined in equipment manuals, managing spare part inventory, and ensuring optimal equipment functionality.

Beyond technical responsibilities, this role plays a leadership function, providing guidance and informal coaching to others while potentially overseeing assigned personnel. The Service Technician reports directly tothe Center Manager. We are looking for someone who is detail-oriented, proactive, and committed to optimizing production efficiency through effective equipment maintenance and team collaboration.

We offer:
Aside from a dynamic global culture and leading market position, we are proud to offer our employees development opportunities, competitive salary and a robust benefit program ALLavailable on first day of employment!

• Comprehensive medical and prescription drug plan with low premiums, company sponsored HSA contributions and without cumbersome waiting periods to keep you going strong.
• Excellent Dental and Vision coverage.
• Employee Assistance, Financial and Wellness programs to help improve all aspects of your life journey.
• 401(k) retirement savings plan with significant company match and financial planning and education options to help you achieve your retirement goals
• Tuition reimbursement and internal education resources to satisfy your love of learning so you can continue to grow with us!
• Generous paid time off to support your physical and mental wellbeing.
• 12 paid company holidays to occasionally extend your weekends or time off.
• Flexible hours or remote work environment available for certain positions
• 100% company paid life insurance and disability insurance
• Employee Referral Bonus program because why not to bring your friends to work everyday!

• Schedule time with production to make sure the preventative maintenance is being performed on time (based on the calendar that was set up with the Area Service Manager)
• Perform and document the preventive maintenance on all equipment within the facility
• Provide emergency equipment repairs in order to production running at all times
• Comply with all equipment standards set in place by the equipment manufacturers
• Check the equipment for shutdowns and process interruptions and create an action plan to resolve the issues
• Make sure equipment reliability is within target and data is up-to-date on the server at all times.
• Plan, purchase and maintain proper inventory levels required to minimize downtime, yet control inventory dollars as required.
• Ensure safety measures are met, technicians are practicing safe work habits
• Keep a clean, well-organized work area, including power alleys, support systems and equipment
• Provide training for coating technicians in areas such as load building, batch-to-batch exchanges, and 80 batch maintenance
• Participate as a key member of the management team within the production facility
• Exhibits a sense of urgency in their daily activities when the equipment within their facility is not capable of running production
• Responsible for the completion of Technical Directives and communication of Technical Information within their facility

• 2 year degree (AA) and/or relevant industry certification in an electro-mechanical discipline. Equivalent experience may be substitute.
• 2+ years’ experience working with HVAC, vacuum technology, automotive, and/or industrial equipment repair
• Experience interpreting various mechanical and electrical schematics along with the ability to troubleshoot equipment using schematics
• Must be detailed-oriented with a strong work-ethic and a possess a sense of urgency to be successful
• Must be accessible 24 hours a day to respond to service emergencies which could lead to equipment failure/ downtime
• Must be able to lift an object weighing up to50…