Strategic Account Manager – Services North America

About Carrier

Carrier, a global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries, and ensure the safe transport of food, life‑saving medicines, and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit  or follow Carrier on social media at @Carrier.

We are seeking a dynamic, goal‑driven Strategic Account Manager – Services North America. This role requires the candidate to be able to identify service solution selling opportunities, work with key players within National & Regional Account customers and develop key strategic C‑Level relationships with Service & Aftermarket customers who have a National / Regional presence. This role also requires the candidate to be able to collaborate across the North America Field Operations organization, the Strategic Account Team Leaders, and other Carrier Corporation National Leaders to drive growth within their assigned accounts.

As a Strategic Account Manager – Services North America for the North America Commercial Real Estate market, this candidate will act as the primary contact on all associated strategic customers and develop a professional relationship within their senior leadership with the purpose of understanding the customer needs and meets those within the bounds of contracted scope. This role will support Integrated Facilities Management (IFM) clients who manage diverse Commercial Real Estate portfolios, including logistics, retail, industrial, office, data center environments, and additional vertical market types.

Success in this position requires an understanding of the operational needs unique to each vertical market, along with the ability to effectively partner with large IFM organizations to deliver scalable, consistent service solutions. This role will also support the daily interactions with our Strategic Account Commercial Real Estate Equipment Team and their customers in an effort to expand the relationship and grow our overall share of wallet in Carrier Services.

• Develop new business relationships with end‑user clients while creating a business case to utilize Carrier Commercial Service and Aftermarket for service within their facilities and for replacement projects.
• Communicate with end‑user decision‑makers including C‑Level executives, VP of Operations, Directors of Facilities and Engineering professionals. Responsible to maintain/expand these relationships within assigned, existing client accounts as well as create new customer relationships. Act as a trusted advisor to customers across their enterprises within the CRE vertical.
• Prepare and negotiate complex sales contracts with a large number of accounts.
• Partner with the field sales and service team members, operations, branch and regional leadership as necessary. Interact well with Field Management and support their business growth targets.
• Work directly with building owners to improve system reliability, reduce energy consumption and improve the indoor environment.
• Create and implement strategic sales strategies to successfully position Carrier as the preferred supplier to secure targeted projects in a competitive environment.
• Manage current Carrier Commercial Real Estate Account relationships to maximize service and aftermarket sales.
• Effectively perform needs assessments, develop/coordinate sales proposals and estimates, and presentations. Work with operations, finance, legal and other inside and outside resources as needed to facilitate the sale and negotiate a satisfactory contract.
• Prepare accurate and thorough sales activity reports, forecast reports, Salesforce updates and expense tracking.
• Participate in civic and professional organizations to build a network of…