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Service Engineer II

Job in Agawam, Hampden County, Massachusetts, 01001, USA
Listing for: New Day Executive Search
Full Time position
Listed on 2026-08-09
Job specializations:
  • Trades / Skilled Labor
    Field/Service Technician, Maintenance Technician / Mechanic, Installation Technician
Salary/Wage Range or Industry Benchmark: 40 - 46 USD Hourly USD 40.00 46.00 HOUR
Job Description & How to Apply Below

Service Engineer

An established machinery manufacturing firm is looking for a service engineer to join their team! Two companies have merged almost 4 decades ago to provide a suite of Swiss-type turning centers. This venture represents the malgamation of two of Japan's largest and most highly regarded companies.

The service engineer is tasked with installing, maintaining, and troubleshooting CNC machines for an OEM environment. This role requires up to 75% travel within the local tri-state area, with opportunities for additional domestic travel.

Job Responsibilities:

  • Install, maintain, troubleshoot, and repair CNC machines (experience with Citizen and Miyano equipment preferred)
  • Replace components such as ball screws, motors, and cartridge spindles
  • Utilize ladder logic and diagnostic functions across various control systems
  • Provide phone-based technical support for troubleshooting, on a daily basis
  • Align and adjust tooling
  • Repair spindle bearings
  • Align and interface bar feed units
  • Perform first-part runoffs to ensure machine acceptance and functionality
  • Travel to customer sites for equipment repair, installation, and troubleshooting

Job Requirements:

  • Ability and willingness to travel up to 75% of the time
  • 5+ years of experience in CNC machine tooling
  • 3+ years of Swiss machining experience preferred
  • Strong electrical, mechanical, and automation experience required
  • Proficiency in geometry and machining principles
  • Demonstrated ability to troubleshoot mechanical and electrical systems, including reading ladder diagrams and control diagnostics
  • Ability to interact professionally with customers both in person and over the phone
  • Proficiency in Microsoft Office
  • Excellent verbal and written communication skills
  • Ability to work independently and demonstrate initiative
  • Valid, clean driver's license and valid passport required

Work Schedule: 35-hour workweek, with additional hours as needed. This position reports to the office on a daily basis unless working at a customer location.

Salary: 40-46/hr + Bonus

Overtime Pay for over 40 hours!

Apply if interested!

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