Front Office Manager

We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.
As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

FRONT OFFICE MANAGER

DUTIES AND RESPONSIBILITIES:

Trains, cross –trains, and retrains all front office personnel.
Participates in the selection of front office personnel.
Schedules the front office staff.
Supervises workload during shifts.
Evaluates the job performance if each front office employee.
Maintains working relationships and communicates with all departments.
Maintains master key control.
Verifies that accurate room status information is maintained and properly communicated.
Resolves guest problems quickly, efficiently, and courteously.
Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
Reviews and completes credit limit report.
Works within the allocated budget for the front office.
Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
Checks cashiers in and out and verifies banks and deposits at the end of each shift.
Enforces all cash-handling, check-cashing, and credit policies.
Conducts regularly scheduled meetings of front office personnel.
Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
Upholds the hotel's commitment to hospitality.
Prepare performance reports related to front office.
Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.
Perform other duties as requested by management.
Monitor high balance guest and take appropriate action.
Ensure implementation of all hotel policies and house rules.
Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
Prepare revenue and occupancy forecasting.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
Monitor all V.I.P 's special guests and requests.
Maintain required pars of all front office and stationary supplies.
Review daily front office work and activity reports generated by Night Audit.
Review Front office log book and Guest feedback forms on a daily basis.
Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.

PREREQUISITIES:

EDUCATION:

Minimum three-year college degree. Must be able to read, speak, write, and understand the primary language used in the workplace.

EXPERIENCE:

Minimum of five year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.