Front Office Supervisor
Listed on 2026-07-20
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Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk, Hospitality & Tourism, Front Desk/Receptionist
About Kerten Hospitality
Kerten Hospitality is an end‑to‑end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for investors with a strong commitment to sustainability.
About The Property
The Ray Hotel by Cloud 7 Kuwait offers more than just a place to stay; it is a front‑row seat to Kuwait’s vibrant coastal life. Featuring 59 thoughtfully designed rooms and suites, the hotel provides a tranquil escape with accommodations ranging from comfortable family rooms to spacious suites, complemented by diverse dining concepts, wellness and fitness facilities, meeting and large event spaces, as well as pool and beach access.
Location
The Ray Hotel by Cloud 7 Kuwait is located in Mangaf, a suburban town within Kuwait’s Ahmadi Governorate, approximately 30 minutes from Kuwait International Airport.
Key Responsibilities
- Supervise daily front office operations, ensuring smooth check‑in and check‑out experiences.
- Lead, support, and motivate the front office team to deliver high‑quality guest service.
- Handle reservations, room assignments, billing, and cash handling with accuracy.
- Respond promptly and professionally to guest requests, concerns, and complaints, ensuring effective resolution.
- Coordinate closely with Housekeeping, F&B, Engineering, and other departments to ensure seamless guest experiences.
- Monitor front office procedures, service standards, and compliance with hotel policies and safety regulations.
- Train and guide front office team members on operational procedures and guest service standards.
- Maintain accurate guest records, reports, and transactions in the PMS system.
- Assist in preparing shift reports, room status updates, and daily operational briefings.
- Support upselling initiatives and promote hotel services and facilities to maximize guest satisfaction and revenue.
- Ensure professional appearance, grooming, and conduct of the front office team at all times.
- Bachelor or degree in Hospitality, Tourism, or a related field preferred.
- Previous experience in front office operations, with supervisory experience in hospitality preferred.
- Knowledge of PMS and front office systems (Opera, Fidelio, or similar) is required.
- Strong understanding of front office procedures, reservations, billing, and guest relations.
- Basic computer skills, including Microsoft Office (Word, Excel, Outlook).
- Ability to manage shifts, supervise team performance, and handle operational challenges effectively.
- Flexibility to work shifts, weekends, and holidays as needed.
- Fluent in English;
Arabic is an advantage.
- Competitive compensation tailored to experience.
- Opportunities for career growth within the organization.
- Inclusive and collaborative workplace culture.
- Shared purpose aligned with company values of connection, innovation, curation, and leading the way.
Apply CRAFT YOUR CAREER.
- Kerten Hospitality
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