Store Business Navigation and Operations Manager - MFU

Job Overview

As Store Business Navigation and Operations (BNO) you use knowledge of IKEA and local market to work together with the store management team and BNO team in an inspiring and supportive way. You work together to ensure that the store is steered towards growth, optimal performance and sustained long-term profitability in line with the IKEA objectives and be a business partner in strategic and operational development, closely connected to the business and contributing to improved customer experience.

• Accountable for overall availability, quality of logistics and service operations while being an active partner in the store commercial and business planning process.
• Navigate the growth of IKEA retailing and steer the business towards sustained long-term profitability.
• Provide accurate, relevant and user-friendly business information for effective decision-making.
• Analyze business information and identify business opportunities.
• Be an active business partner and contribute to business development initiatives.
• Establish follow-up mechanisms for projects.
• Work with other functions to assure the alignment of business information.
• Secure the business steering process works well in the store and that the store management is working towards agreed upon goals.
• Lead and develop leaders and teams in the areas of responsibility of the BNO function.
• Identify and develop talents and secure succession planning.
• Lead the store Business Plan process together with the store manager and management team and proactively work with local market data to understand people’s life at home and our customers experience in our different touch points to provide relevant insight.
• Drive and coordinate the financial business planning process and secure that the financial dimensions are aligned with the store challenges and priorities while involving and creating commitment among stakeholders when setting goals.
• Together with the commercial team identify commercial opportunities and promote the use of business case thinking when evaluating and acting on these.
• Provide a safe and secure environment for our customers, suppliers and co‑workers.
• Secure implementation of relevant rules and guidelines in the areas of risk and compliance.
• Support the management team to create Action Plans for their areas of responsibility based on the store business plan and agreed goals and Key Performance Indicators (KPIs).
• Take responsibility to summarize and communicate our Financial Goals including P & L to ensure that they are agreed, communicated and clearly understood by everyone.
• Proactively work to develop Scenario Plans based on how we will take fast action if performance is better or worse than planned, ensuring these scenarios are well documented, realistic and communicated.
• Drive the follow-up process to ensure we focus on delivering the business plan.
• Support your colleagues to achieve their goals.
• Co‑coordinate and agree updated forecasts throughout the year.
• Ensure the Business navigation team at Service Office is updated.
• Secure that the costs are in line with goals and highlight deviations and potentials to take action to achieve our goals.
• Encourage your team and colleagues to discover even more effective and cost‑conscious ways of working to make us quicker, leaner and simpler and through this lower our cost structure.
• Negotiate cost‑effective contracts with external service providers under your direct responsibility and support your colleagues to do the same, always using the tools and competence provided by Indirect Material & Services IMS.
• Consider the sustainability aspect and environmental impact when negotiating.
• Work with colleagues to analyze benefits, costs and investments and develop business cases to ensure we invest in projects that give a good return on investment, exceed our customers' expectations, whilst securing our long‑term profitability.
• Communicate relevant business information and goals to managers and co‑workers in a way that engages and inspires them to create meaningful actions to achieve our agreed goals.

• BSc or MSc in Finance or Business Controlling.
• Previous experience in a Business…