Team Lead - US Healthcare; RCM

Position: Team Lead - US Healthcare (RCM)
Designation:  Team Leader- RCM

Office

Location:

Sun Westbank

Position description:

A Team Leader is expected to set the example for the team in carrying out below responsibilities and any additional duties as assigned.
The ability to understand, support and demonstrate confidence in leading the team in accomplishing its mission and objectives is vital.

Primary Responsibilities:

Ensure client’s SLA is met including service delivery, timely report and quality control
Create reports to update the company on team’s progress
Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
Listen to team members' feedback
Ensure effective communication with the client on project & the issue faced by the client is resolved
Should lead by example
Develop a strategy the team will use to reach its goal

Required work experience

Industry:  BPO
- Full Cycle RCM
Role:  Team Handling, coaching and mentoring, query resolution, work allocation, People Management, Reporting and presentation Skills, Client Communication

Key Performance Indicators:

Required Competencies:

Reasonably good English communication skill & logical reasoning skills are required.
Typing skill with accuracy & good email etiquettes.
Proven experience working as a Client Servicing Executive.
Proficiency in Microsoft Excel.
The ability to work efficiently under pressure.
Excellent organizational and time management skills.
Strong analytical and problem-solving skills.
Strong leadership & mentoring skills.
Able to juggle multiple responsibilities at one time.
Extremely high level of attention to detail.
Strong Analytical background.
Strong knowledge of Health care vertical in RCM space.
Keen eye for process quality improvement
Exceptional customer service skills.

Required Knowledge:

Very good English communication skill & logical reasoning skills are required.
Typing skill with accuracy & good email etiquettes

Required Skills:

Advanced MS Excel,
Typing Skill ( Maximum WPM with excellent accuracy)
Strong communication skills Verbal & Written

Work Environment Details:

Mindset to collaborate in team-working class
Penchant for quality output in challenging time-line
Good time-management skills
Flexible and Adaptive to changes
High level of commitment towards the job
Active team player
Helpful and supportive to colleague and other cross team members