Customer Service Representative

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Aiea, HI, US

Salary: $18.00 Annually

Company Overview: Menehune Water Company is a trusted name in the bottled water delivery industry in Hawaii, dedicated to providing pure and refreshing hydration to our local community. We are currently seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives.

Job Overview: As a Customer Service Representative at Menehune Water Company, you will be at the forefront of our customer service efforts, ensuring our clients receive exceptional service and support. You will play a key role in addressing inquiries, resolving issues, and providing information to our valued customers.

Responsibilities:

• Customer Engagement:
  Build and maintain positive relationships with our customers, addressing their questions, concerns, and needs in a courteous and professional manner.
• Order Processing:
  Efficiently process customer orders, schedule deliveries, and coordinate delivery routes to ensure timely service.
• Problem Resolution:
  Act as a point of contact for customer inquiries and concerns, resolving issues promptly and effectively to ensure customer satisfaction.
• Product Knowledge:
  Develop a strong understanding of our product offerings and services to provide accurate information and recommendations to customers.
• Billing and Invoicing:
  Assist with billing inquiries, payment processing, and invoice reconciliation.
• Record Keeping:
  Maintain accurate and organized customer records and documentation.
• Team
  
  Collaboration:
  
  Collaborate with colleagues in various departments to ensure seamless operations and a unified customer service approach.
• Quality Assurance:
  Uphold our high standards of service quality and professionalism.

Requirements:

• Excellent interpersonal and communication skills.
• Strong problem-solving abilities.
• Ability to work effectively in a team and independently.
• Proficiency in basic computer applications.
• Prior customer service experience is a plus.
• High school diploma or equivalent.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Application Question(s):

• Do you have a reliable means of commuting to work? Please note that the nearest bus stop is approximately a 25-minute walk from the company.