Customer Service Representative
Listed on 2026-09-12
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Customer Service RepresentativeAiea, HI, US
10 days ago Requisition
Position Summary:The Customer Service Representative provides support to Menehune Water Company customers through telephone and email. This role requires strong communication skills, attention to detail, and the ability to work effectively both independently and as part of a team.
High school diploma or equivalent
Excellent interpersonal and communication skills
Strong problem-solving abilities
Ability to work effectively in a team and independently
Prior customer service experience preferred
Proficiency in basic computer applications, including Word, Excel, and Outlook
SpecialQualifications:
Sensitivity and judgment to properly handle and maintain confidential information
Ability to maintain accuracy and attention to detail in processing orders, payments, and documentation
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
Key Responsibilities:Orders and Payments:
Receive orders for service and repairs on company equipment rentals
Compute costs and process customer payments
Assist customers with credit card payment processing
Process route cards for new customers per lease agreements
Verify customer information in accordance with lease agreements
Maintain accuracy when processing payments and customer account transactions
Customer Service:Answer telephone inquiries and promote company products and services
Respond to customer service emails and requests forwarded by managers
Research and resolve customer complaints to ensure retention and satisfaction
Provide general customer support and elevate complex issues to department managers
Maintain in-depth knowledge of company products and services
Meet customer service response and service standards established by management
Administrative Support:Process orders, prepare correspondence, and fulfill customer needs to ensure satisfaction
Document and elevate customer trouble reports in PRISM according to standard operating procedures
Process returned mail when a forwarding address is available
Mail refund and accounts payable checks as directed
File new and revised lease agreements as needed
Extract cancelled accounts and file them in the cancelled lease file cabinet
Safeguard customer personal and payment information in compliance with company privacy and security policies
Operations Coordination:Support delivery drivers by relaying and responding to customer requests through the company's communication system
Understand and apply customer service concepts, practices, and procedures used by MWC
Follow instructions and established guidelines to perform job functions
Perform other related duties as assigned by the Customer Service Manager or Assistant Manager
Work Schedule:Full-time (8:00 AM to 5:00 PM)
Monday-Friday
Overtime and occasional weekend work may be required
401(k) with company matching
Medical, dental (partial), vision, and drug insurance
Paid sick leave and vacation leave
Employee discounts on Menehune Water products
Equal Employment Opportunity & ADA Statement:Menehune Water Company is an equal opportunity employer and complies with all applicable federal and Hawaii state laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We provide reasonable accommodations in accordance with the Americans with Disabilities Act (ADA). If you require an accommodation, please contact Human Resources.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).